Dollar Loan Center W 3500 S, West Valley City

Dollar Loan Center Reviews

• M

  Marc Crider
  1

  Advertising states: $5,000 loans in minutes. I requested 4,000 for a family trip, I make enough to cover the cost of the trip, I just don't have it all right now. They wouldn't approve me for more than $500. Advertising is for new customers. If they will only give $5,000 to existing customers, then the advertisement is misleading. This is the first time I have dealt with this business. Now I know they can't be counted on during a time of need.

  Response from the owner

  Hi Marc, we are looking into this issue for you. We apologize for the inconvenience you experienced. Please contact us if you have any additional questions: [email protected]

• J

  Jacob James
  1

  I needed a simple loan to help me get some work-related licensing and so I could buy a new cell phone. First of all, they claimed information I know I had entered into their webform was missing. Secondly, despite the fact I have a land line where I can be reached, because it was not listed under my name and because my cell phone was missing they refused to extend me a loan. They claimed it was some legal restriction. However, my landline is good enough for my medical providers and my financial institution. They clearly are not willing to work with an individual in their unique and specific circumstances. Don't waste and risk your time with them. They are not the concerned and sympathetic lenders they claim to be.

  Response from the owner

  Hey Jacob, that's not what we want to hear at all! We know how important it is to get you the funds you need. Please contact us at (866) 550-4352 so we can see if there's anything we can do for you.

• M

  Madonna Ramirez
  5

  Angelique was very professional. She was efficient and diligent in working with her. Thank you. Made getting a loan fun.

  Response from the owner

  Thanks for the review, Madonna. We think they're pretty great too!

• E

  Everest Lutui
  1

  Don’t even acknowledge that customers make payments on time, to take the credit loan out especially if they keep sending updates. Commercial says the don’t say No but they did.

  Response from the owner

  Hi Everest! Thank you for applying with Dollar Loan Center. The approval process varies based on different factors. Please contact us so we can look into your specific application and give you more details. You may contact us at (866) 550-4352

• f

  felix p
  5

  Great customer servic! Mizden (Mizzie) was of great help. She explained everything with great detail and was very pleasant to deal with. I would recommend this location to everyone. Ask for Mizzie!

  Response from the owner

  You're welcome at our store anytime! Thanks for the positive vibes.

• C

  CriStalz888 Ramirez
  5

  Angelique is really dope. Super simple. Made things easy for us. Lee up the great customer service. Thank you 🙏

  Response from the owner

  Hey CriStalz888! Thanks for the kind words and rating!

• K

  Kieshia Cranor
  1

  They lie. I was told I was clear for a loan but they didn't go through with it after driving down and providing what they wanted. Dishonest is how I'd describe it. Called the number and since I'm not taking a loan because they don't accept my income despite lying about it, and whoever answered has no clue why the number was given. I'd actually give less stars if I could.

  Response from the owner

  Hi Kieshia! thank you for applying with Dollar Loan Center. The approval process varies based on different factors. Please contact us so we can look into your specific application and give you more details. You may contact us at 801-983-9127.

• M

  Maliki Angell
  5

  Fixed my issue's from 9 month's ago. Also shout out to the West valley location girl's who reminded me in a friendly way that my payment was due. Very much appreciated ladies.

  Response from the owner

  Hey Maliki! We take customer service very seriously. So seriously, thank you for noticing!

• s

  shane steffensen
  1

  Horrible customer service I paid my payment online like I have for a year now and it said I had 400 dollars available credit so I go in there and they tell me no because I have a title loan somewhere else. The whole room of employees stares at me and was very embarrassed I think her name was leticia. I went to check city no problem at all. I will never go to dollar loan center again.

  Response from the owner

  Hey Shane, sorry your experience was less than great at our location. We are always looking for ways to improve the experience for our customers, which means continuously training our team on how to give their best. We will certainly pass this review to our manager.

• A

  Arthur Bassett
  5

  They are awesome, Yessi let me bring a bad loan from money 4 You and pay off my old loans I had with dollar loan center then started a new loan that was at a lower interest rate along with giving me some cash spending money to spare. I love this store they always go above and beyond for me with my loans.

  Response from the owner

  Thanks for the great review Arthur! We're very happy to hear you've enjoyed your experiences with us!