Digital Federal Credit Union Greenleaf Way, Burlington

Digital Federal Credit Union Reviews

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  eric Safali
  1

  This location has the most inefficient atm. It keeps coughing back your money when making deposits over the arm. New and old bills aloe, especially new bills. It takes forever to deposit even so much as 20 bills . So frustrating and time consuming

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  Curt Raffi
  5

  DCU has been amazing. The service and the customer experience of this branch also deserve an A rating. I switched over from Bank of America and didn't look back. The fees are far less than with a traditional bank and the credit union experience is far more like a family than an institution. Many don't know that as a credit union member, you're actually an owner versus just a customer. Also, traditional fees that are associated with regular banks are removed from the equation and returned to us members in the form of lower rates and costs.

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  Jessica Camplese
  2

  Very dissatisfied with the process of signing up for an account today. We felt like the person who was helping us didn't listen, was preoccupied with other people in the waiting area, almost forgot to give us our debit cards, didn't actually clarify with us what kind of account we wanted, didnt verify or double check our address so he put the wrong address in the account and now we have to go back to the branch and change it, and also didn't deposit the money into the account for us. We went to the teller after ourselves to do it. Overall not impressed and will be closing the account in the near future.

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  Poliana Ronzoni
  2

  Even though the teller was very professional and just doing her job, the credit union has very strict rules for deposits. Let's just say that to deposit a four thousand dollar check they wanted so many things that I ended up depositing at another bank. So I don't recommend DCU. You are better off at a big institution that don't try to make things difficult to you when you just trying to make a deposit.

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  Michael Merlina
  5

  Whether it be personal or business related I've never had a problem securing a loan from DCU. Once they get the paperwork they need to confirm the details they next-day FedEx a check made out to whoever it needs to be. Great and easy to do business with.

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  Rich Murphy
  1

  The manager I first opened my account with was very nice and accommodating. I have been a customer about 9 years. New manager came in and even though there were notes in the system about agreements that were made with the original manager he refused to honor them because he does not do things that way. This is understandable but he was extremely dismissive and would not have a conversation to keep a long standing customer. I had to leave the bank because of the total lack of customer service and professionalism. I would not recommend the Burlington Branch anymore with this new manager. The Worst!

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  Amanda Brown
  1

  In the beginning there was cones, signing and a police officer directing traffic now its a dangerous mess. ATM is hard to get into and no one knows which way to get out of the parking lot. Really need to fix this I saw multiple people get out of thier cars to yell at people someone is gonna get hurt.

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  Nisrine Bizri
  4

  Very great experience with DCU. Destiny helped my husband and i with the car loan. She was extremely patient and detailed with all our questions. She made the process so easy and positive. I recommend contacting her for any help with car loans!

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  William
  1

  Absolutely HORRIBLE SERVICE you will be on the phone for AT LEAST a half a hour EVERY TIME YOU CALL FOR INFORMATION. DO not choose this credit union because of low interest rates. Those are most likely fake reviews. ANY credit union gives low interest rates that's the way they work. This bank doesn't accept master cards too by the way but they don't tell you that we you asking you can pay the difference of a loan with cash you have with a credit card. IMAGINE THAT a bank DOESNT accept MONEY. This is a very slimy corporation that must tell its employees to do everything possible to keep the Loan at the bank so they can collect the interest. Absolutely horrible service -5 star rating. Very upset I will never take another loan out. Especially from this establishment. I'm not one to post a review ever. But this bank calls for some special assistants. Thank you for taking the time to educate yourself.

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  Mike Brown
  2

  Set up an appointment online for 9am right when they opened and included specific details about what I would have liked to discuss. Arrived promptly at 9am and checked in. Although there was no one else waiting it took until 9:15 to be seen and the employee I dealt with didn't have any of the information I was looking for. Basically walked out of there with two pamphlets and a phone number to get the info I was looking for, they should have contacted me before hand to tell me they wouldn't have the necessary details for me during the appointment. Waste of time. Sad because they have good rates and I was looking to do some solid business with them.