Cambridge Savings Bank Middlesex Tpke, Burlington

Cambridge Savings Bank Reviews

• M

  Maryann Kearney
  5

  Jose the Branch Manager was Absolutely Amazing! He assisted me with an issue regarding my elderly mother. He was so kind and helpful..so professional! Thank-you so much Jose! Cambridge Savings Bank is so fortunate to have you as part of their team!

  Response from the owner

  Maryann, thank you for the review. We’re thrilled to hear about your experience with Jose. We will be sure to share this well-deserved praise with him.

• M

  Malibu Beach
  5

  I have business and personal accounts at this branch. Jose, Brooke and Anket are very accommodating. Any request we have, they are very professional and responsive. Brooke goes the extra mile and always welcoming. Service was great even during Covid. Have referred others to this branch.

  Response from the owner

  Thanks for the review! We’re happy to hear you received the “Always you” experience at 3rd Ave!

• S

  Sravani G
  1

  I have been to this bank multiple times and mostly disappointed with my visits. Went there to get a new debit card , I see all of the staff in a single room and the doors are closed. There are no signs anywhere saying they were closed. Went there after 4 days around same time, there are 2-3 people who are so busy chit chatting among them and again the doors were closed. A man from the center counter shows me hand signals ( I guess he is trying to say we are closed) while he is so busy talking to his colleague. Why cant they put a board outside the door saying we are closed early today? Why cant you even walk and tell your customer we are closed rather than moving your hand from 500ft far. I didnt like the way they treat customers and I wont recommend this branch to anyone.

  Response from the owner

  Dear Sravani G, I’m so sorry to hear about the string of frustrating experiences you’ve described. I can assure you that the behavior you’ve reported does not align with our mission as a customer service-oriented institution. Please know that we do make every effort to adhere to the branch hours we’ve posted on our website as well as the branch doors. We’d appreciate the opportunity to speak to you in order to better understand what may have happened here and address the issue internally. Are you willing to provide a good contact number (and a convenient time to reach you) so that we can try to work this out?

• G

  Gabriel De Souza Breda
  1

  Service is bad I’m ther 4:56 and the guy working there not let in and close the door on my face and the other costume I’m going Friday to deposit money on my account and the to this to me bad service not open account on this place gol to other banks..