Diamond Credit Union Royersford Branch Diamond Way, Royersford

Diamond Credit Union Royersford Branch Reviews

• D

  Dean Bow 70
  5

  I needed help with a few different topics and It was a lengthy phone call. Courtney was happy to take all the time to give me the help I needed answer all my questions and resolve issues. Very much appreciate your time and help Thank you...

  Response from the owner

  Thank you, Dean! We're glad Courtney was able to answer your questions, and we will let her know of your kind review. Thank you for being a part of Diamond Credit Union.

• L

  Leah Chen
  1

  I’ve been so disappointed every time I have interacted with this credit union. To begin, when I walked into the branch I was asking for information on accounts and mentioned that I didn’t yet have an account at diamond. I asked for information on a savings and investment options and the teller kindly gave me pamphlets but didn’t offer to help me in any other way. I also went into the branch on a couple of occasions to ask questions and the tellers there didn’t seem very responsive. Lastly, and this is the biggest one, they simply do not answer the phone! I was put on hold for several minutes and literally walked into an empty branch with my phone still on hold for That particular branch. I showed it to the tellers at the front line and said that I had been on hold and that maybe there’s a problem because there wasn’t anyone in the branch. They said oh and didn’t do anything.

  Response from the owner

  Hi Leah, sorry you are disappointed. Tara, Royersford’s branch manager, would appreciate a chance to speak with you. Please call 610-326-5490. Select option 1 for our directory, then #, then enter TAR and you’ll be connected right to her. Thank you.

• D

  Dylan
  5

  Edwin was great over the phone. I dealt with a lot of service reps in the past few months while trying to get my credit up to buy a house. Not one of them was nearly as helpful as Edwin, and I got more information from her in the course of twenty minutes then I did from everyone else combined. These guys are looking out for you. Moving forward I'm going to try and stick with Diamond for credit building and a mortgage.

  Response from the owner

  Thanks, Dylan. We appreciate you looking out for us with the kinds words as well.

• M

  Maria Ciociola
  5

  New members and absolutely love it! Great staff very welcoming & helpful at Royersford location!

  Response from the owner

  Welcome to Diamond, Maria! We're glad that our staff could provide you with a great experience. We will pass on your kind words to them. Thanks for being a part of Diamond Credit Union!

• K

  Kristina Wagers
  5

  Absolutely love Diamond. They’re always so kind, helpful and willing to work with their members. By far my favorite financial institution! 🥰

  Response from the owner

  You're one of our favorites too, Kristina! Thanks for the kind words and being part of Diamond Credit Union.

• K

  Kenneth Hartford
  5

  I love supporting local credit unions. It's the only way to bank in my opinion. We are all part of the bank as we own a very small percentage. Diamond is always out to serve the customer and I am very greatfull for that. Not many businesses out there that can say that honestly.

  Response from the owner

  Thanks, Kenneth. We really appreciate hearing this.

• C

  Collin Whitney
  1

  Truly the least convenient bank I’ve ever had an account with. Closed more than they’re open? Change when they’re open weekly. Look forward to changing banks ASAP.

  Response from the owner

  Hi Collin. Sounds like one of our managers has been in touch. Please let us know if you need further assistance. Our hours have been stable since the early days of the pandemic. They will change on June 1 when they increase a bit.

• S

  Samantha Schue
  5

  I have been using this bank for years and they have been wonderful. Staff are always helpful and friendly! Would recommend.

• J

  Jonathan March
  5

  Have never had a bad experience banking here.

  Response from the owner

  Thank you, Jonathan. We appreciate the kind words.

• B

  Brandon Robinson
  2

  in the year 2021 they wont take an electronic payment for a car loan.

  Response from the owner

  Hi Brandon. Thanks for getting your car thru Diamond. We can definitely take an electronic payment. Give us a call at 610-326-5490 and we will get you set up. We look forward to hearing from you.