Diamond Bank Airport Rd, Hot Springs

Diamond Bank Reviews

• J

  Jake Cruger
  1

  You have to have an account to give them cash for a roll of coins. And you have to give them your account information to do a all cash transaction to buy the roll of coins.

  Response from the owner

  Hi Jake, We apologize for the inconvenience, but our policy only allows us to process change orders for customers. We do this because if we were to short/over someone during the transaction, we would have no way to contact the person. We require account information for the buy/sell coin transactions to protect the customer and the Bank in case there are any errors during the transaction process.

• J

  Justin Thor
  1

  I have always had a pleasant experience with the Tellers at Diamond Bank and most of the staff. I will not be using Diamond Bank ever again after dealing with Loan Officer named Cheri Wingo. Absolutely rude and a huge detriment to your company and any of your customers.

  Response from the owner

  Hey Justin, We would like to get the chance to speak with you about your recent experience to see how we could better serve you in the future. Please feel free to reach out to [email protected] with your contact information to further discuss any needs/concerns you may have.

• T

  Tyler Carpenter
  5

  Such a great bank! Chrissy was so helpful, Brandon was extremely nice on the phone, and I look forward to doing business with them

  Response from the owner

  Thanks for the 5 star review Tyler! We look forward to helping you with all of your financial needs. Welcome to the Diamond Bank family!

• S

  Sidra
  1

  Very bad experience. The head teller at airport branch is very rude, does not know how to treat her coworkers/ customers with respect. She thinks she owns the bank with the kind of attitude she shows everyone. There is a saying “Don't let success go to your head, nor let failure go to your heart.” But apparently she did let it get to her head. Their system is very old, as if they are living in the 80s (their thinking is like that too) all because of that it takes way too long for a customer to get their business done. Don’t open your account here, it will take you forever to get your account open or even get a simple debit card printed. Other banks like OZK, Arvest, regions are way way faster.