Regions Bank Majestic Lodge Rd, Hot Springs

Regions Bank Reviews

• D

  David Arche
  5

  Moved out here from Central Florida, I was happy to see a Regions Bank around the corner, and even happier still to find a friendly, dedicated and professional staff. I ran into a problem with a check I was trying to cash being put on "hold", you see, I really needed those funds. The ladies behind the counter...2 specifically I always get to deal with, explained everything, gave it to me in writing....they did a great job. My "beef" was the fact that the funds were being placed on "hold" for 9 days !! In this day and age.. not acceptable. This had nothing to do with the branch, I went home and called the "main" customer service number. I suppose I may have... aggravated someone there. Next day I found out they jammed me up pretty good. I even got a letter (ill try and put pic) that said..get this..funds availability was delayed because they had "confidential information" indicating the check I received...may not be paid. Super secret type stuff...right? There is no name..can't have accountability now can we? Its just from the "fraud monitoring dept." Your kidding...right? Check was from an established law firm...drawn from a large bank. If all this is true...aren't they saying MY party wrote a "hot check"? Look...I get it..in the future, ill try to remain "simple" and not complain. We've all got it coming right? And I should just...take it. Dillon...the branch manager had it cleared up in one day...and the funds were released. Thanks Dillon, and thanks to those 2 nice ladies. My service dog still wants that lobby liason job.

  Response from the owner

  We're happy to hear Dillon was able to help you with this matter and have it addressed in a timely manner! -Tyler

• A

  Anna B
  5

  I'm not sure why or how there are so many negative reviews. I've been banking at this location for years, and they have always been helpful, friendly, and professional. As for Regions as a whole, I love the entire system and the app. It's efficient and reliable. I would recommend Regions (and this particular location) to anyone!

• S

  Sean Adcock
  1

  The Majestic Lodge Rd. branch manager has no clue how to work a computer. The teller had to help her with a simple email. She spoke to me as if I was a criminal without looking, calling, or researching my problem... I am not a rich person by any means, but come on...

• K

  Kaley Rosillo
  1

  Will not use this branch again. The branch on albert pike is much more accommodating and understanding.

  Response from the owner

  We're sorry to hear this feedback after your visit, Kaley. Our team is happy to further discuss these details. Please send over an email to [email protected] with your phone number. -Ana

• A

  AJS Charter
  1

  Need to tell their employees that they are there and getting paid because of us customers. Not happy with some tellers attitude - lousy

• T

  Tigger Butterfly
  5

  Very happy and helpful staff. Very quick and prompt and always nice to my son

• c

  chuck scott
  1

  nasty people, need to work for DMV!