DFCU Financial Plymouth Rd, Ann Arbor

DFCU Financial Reviews

• S

  Sam Sisk
  5

  I barely walk into a bank these days, due to the glories of internet banking, but I needed to deposit some checks. My teller was beyond pleasant and, after discovering that my current address was causing me a bad address fee, rectified the error and refunded the fee. In general I love my credit union and am satisfied with the services offered. It's extra nice to have a welcoming branch in my new neighborhood.

• B

  Benjamin Paul
  1

  I used them for an auto loan. I had to open a checking account. 1 month later, they have not given me a payment book, they have not informed what my loan account number is, they have not told me my checking account number, they won't give me the info over the phone, I cannot log into my account online without that info. Payment is due in two days, I am on vacation, they wouldn't take a payment over the phone. So, this payment is going to be late, there is absolutely no help from them to get it paid. BS.

• K

  Karen Rudolph
  4

  Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.

  Response from the owner

  Thank you for taking the time to leave this review, Karen. It's important to us that we're providing the best service possible to our members, so we really appreciate your feedback. Thanks again, DFCU Financial

• K

  Karthik Padmanabhan
  5

  I used them to get my auto loan and they went above and beyond to make sure I was a happy customer. The staff working at the bank are always pleasant and friendly, and I am glad to be banking with them.

• D

  David Xe
  4

  I received outstanding service at this branch.