DeVoe Cadillac Tamiami Trl, Naples

DeVoe Cadillac Reviews

• P

  Plz 1000 subs
  1

  I spoke with John in service. First, I called him and left a message, he never called me back. After I called the second time, he advised me he couldn't take my car in without talking to the manager because I have over 100,000 miles and I've had the car at val ward! The service I needed was for my car to be hooked up to their equipment to diagnose what's wrong with my car. They don't have to fix it, just diagnose. I'm in the process of selling my two Cadillacs and I will not buy Cadillac again because of the dealerships in my area.

  Response from the owner

  Thank you for taking the time to express your concerns about your experience working with John and our service team. We deeply regret that you’re dissatisfied with the way your service requests were handled. As Mark, our General Manager, explained last week, because your vehicle has a rebuilt engine installed by someone other than DeVoe, any diagnosis completed by our team would likely result in required work that we could not cover for you. We appreciate you reaching out to our service team and working with John and Mark on this issue. Our team is always available to help in any way we can and we hope to have another opportunity to work with you in the future.

• P

  Pedro Enrique Mendez Morales
  1

  Worsens customer service ever!! They are rude, do not work with the customers. Sales manager has no manners. Do NOT shop here, they don’t deserve the business

  Response from the owner

  We absolutely strive to provide our customers with an efficient and professional experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 261-1234 to discuss your concerns, as your satisfaction is of utmost importance to us.

• J

  Jacques Lorrain
  5

  While spending the Winter in Naples took my Cadillac twice for service. Dealt with Karina She was very professional and knowledgeable. Very satisfied with their service and will deal with them on my next visit to Naples if I need service done on my car.

  Response from the owner

  Hi Jacques Lorrain, we are very happy to have provided you with such a positive experience!

• N

  Neil H (Neil)
  5

  I really enjoy working with the guys at Devoe Cadillac. They have always stood behind their work and the level of customer service is tremendous. Steve and Greg have always been great to work with.

  Response from the owner

  Hi Neil, we're happy you found our staff to be so supportive during your experience here at DeVoe Cadillac. Thank you again for choosing DeVoe Cadillac and we hope to see you again.

• B

  Bill Cooley
  5

  Both sales pro Mark Bennett, and General manager Pete Weidner, made buying and trading-in my vehicle a no hassel experience. One of the main reasons you need to visit DeVoe Cadillac is their people. They care.

  Response from the owner

  Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

• c

  cynthia prudente
  5

  Terrific customer service and THE best experience. These guys do not disappoint. Love my Cadillac XT5.

  Response from the owner

  Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

• D

  DON BEVINS
  5

  I always have pleasant and satisfying experience at DeVoe. Service completed on time and a new Cadillac to use in the meantime, I don't know how to better that! Don Bevins SUN REALTY

  Response from the owner

  Don, thank you so much for your high rating. Please don't hesitate to reach out if there's anything additional we can do for you.

• W

  William Andrews
  1

  Manager of service used the lame excuse that the paint missing in several spots on front bumper was from being on gravel roads I’m never on gravel roads. He was high and mighty in his attitude not willing to consider our opinion So we left. Several months later another Cadillac dealer repainted the bumper at no charge. We have been doing our business with Val Ward ever since. All of the service as well has been super on our 2016 CTS. It’s well worth the drive from Naples. Would give Devoe zero stars!

  Response from the owner

  William, We appreciate your feedback and we will be following up with the appropriate team members regarding your comments. We regret to hear that you are not satisfied with our dealership. The last thing we want is for a customer to leave without their needs being met. When you have time, please reach out to Anne Garcia, Customer Relations Manager, at (239) 316-1678. We would appreciate the opportunity to hear more about your experience.

• W

  WR F
  5

  Nick was easy to work with. He supplied me the build sheet for the car. We worked out a deal on line as I live in Fort Lauderdale. I pulled in and 40 minutes later (including test drive) I was driving home.

  Response from the owner

  Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!

• F

  Frankie Couture
  1

  My 2011 SRX was making a slight noise so I made a service apt to find out the problem ( no alert was showing problem on dash board). I was told it was a flex pipe in the muffler costing almost $900. I googled the part and found it cost around $20 and around I hour to replace. So of course I declined service and picked up the car. I was charged $143 to get this ridiculous estimate. I just don't like being taken advantage of.

  Response from the owner

  Frankie, Thank you for taking the time to submit your feedback. We regret to hear that you were not satisfied with the terms of the estimate on your SRX. Please know that it was never our intention to mislead you in any way. Here at DeVoe Cadillac, our primary goal is to get you back on the road quickly and efficiently and we’re truly disappointed to hear that you feel this way. We will be sure to share your comments with the appropriate team members, but please don’t hesitate to reach out if you have questions regarding your estimate. We sincerely hope that you will consider giving us another try sometime!