Desert Financial Credit Union E Southern Ave, Mesa

Desert Financial Credit Union Reviews

• L

  LoAnn Phung
  5

  We appreciate Matthew professionalism and his efforts with making us comfortable with discussing our financial plan. We sense he’s honest and really wants to assist us with our auto loan. Due to this, we are moving our accounts from other two FI over to DF starting with our IRA account. Thank you Matt, for your let help! You are so awesome.

  Response from the owner

  We are so pleased to hear about your excellent experience with Matthew! We will make sure to let his management team know.

• A

  AZ Summer
  1

  Came in for a new debit card at this brach with it being the closest to me. They told me their machine was down and sent me across town to another branch, with a toddler in tow, to find out all the machines are down. With technology being where it is today, there is no excuse for this. Not only that, but after getting home and checking online, there were branches that are closer than the one they said was closest! Total incompetence.

  Response from the owner

  We sincerely apologize for your poor experience. We have shared your feedback with our team and will make sure to suggest more branch locations in the future. Our debit card printing technology was experiencing an outage, but these issues have been resolved. If there is anything we can do to assist with completing your transactions, please let us know.

• C

  Callyn Merrill
  5

  I got an auto loan through desert financial. Trevor was over my file and did a great job. He was responsive, helpful and made it a stress-free experience. His team was also great when he was unavailable. 10/10 recommend

  Response from the owner

  We are so happy to hear that Trevor was able to go above and beyond to assist you! Thank you for being a member.

• J

  Justin Chappell
  1

  I absolutely HATE banking here. I will be closing out my account shortly. It is nearly impossible to reach anyone online if you need assistance. Customer service is rude. If you ever have someone use your account fraudulently, good luck getting them to reverse the charges in a timely manner; they will wait until the charges clear and then work on reversing the charges within 2 business days. So, your account is F'd for a good week. They are not a partner.

  Response from the owner

  We are truly sorry to hear that you don't feel like we are being a good financial partner for you. If there is anything we can do to make things right, please let us know at [email protected] and we would love to prove that we care.

• L

  Lance Thumel
  5

  They are way better than a bank the overdraft protection is awesome and has saved me more than once

  Response from the owner

  We're glad to hear that our services have been useful! Thanks for being a member.

• D

  Dorothy Shupe
  5

  Had a major breach on one our accounts and Candice walked us through the solution and had us up and running within a few hours. Great service, great company.

• m

  mario rios
  5

  First thing I never leave reviews for places at all . But I just had to today . Had beau help me out greatly today . Helped me release my funds when I deposited my check thru atm . Instead of waiting 2 business days to get my funds he helped me out immediately. Outstanding customer service . Very happy to be banking here . Best service I’ve had . Thanks again beau !

  Response from the owner

  We are so happy that you decided to leave this review! Thank you for stopping by and for being a member with us!

• m

  marie holtz
  5

  Breanna, was great. Extremely helpful. My husband usually deals with this kind of stuff. However, since his passing I had to. I was not looking forward to it. I was relieved how easy it was to move my car loan to them. She was so helpful and gave me updates through the entire process.

  Response from the owner

  Marie, our thoughts are with you during this difficult time. Thank you for sharing your experience with us, and please let us know if there is anything additional we can do to help.

• M

  Marchelle Perry
  5

  I brought an older lady in to Desert Financial to open an account and move her money. Everything that needed doing was done. She has her account, debit card and checks. She is a very happy member.

  Response from the owner

  We are so happy to hear that we were able to assist your friend with her needs. Thank you for stopping by!

• O

  Olivia Richards
  1

  This bank scams you hard. They wait till you made a large payment then if your account in low they keep all transactions pending till you go in the negatives and the charge you a withdrawal fee. I wasn’t even in near the negatives and they still withdrew a withdrawal fee. All they tell you is to watch your account more closely, which I do because they keep scamming me. I absolutely hate this bank and am closing my account now and will never ever come back.