Desert Financial Credit Union W Ray Rd, Chandler

Desert Financial Credit Union Reviews

• A

  Ashek Zaman
  5

  I am an employee of a major financial institute but I still love banking with Desert Financial because of their great quality of service during each interaction.

  Response from the owner

  We work hard to create exceptional experiences for our members and we're grateful that you noticed! Thank you for being a member.

• C

  Colwyn Speaks Mystic
  5

  Desert Financial Credit Union has always been my place of banking, cant stand the big commercial banks who treat you like garbage. At Desert Financial they are always fast, kind and courteous and I always feel great about my dealings with them. Only place I would bank for business or personnel.

  Response from the owner

  We are so pleased to hear about the amazing experience you have had with us! Thank you for sharing it and for being a member!

• E

  Eric Raymon
  1

  Terrible banking. Tellers have incorrectly deposited thousands of dollars into the wrong accounts. They are the worst at simple check deposits even when you give them perfect name and account information. Stay away if you care where your money goes.

  Response from the owner

  Eric, we are so sorry to hear about your experience at our branch! We will make sure to let the management team know about this. If there is anything we can do to assist you, please send us an email at [email protected].

• G

  Gerald Keller
  5

  Joe Greenberg Is a financial advisor here. He is very capable and honest. I am glad that I met him through DFCU at least 15 years ago. Was a positive move to use his investment knowledge for my retirement planning. If you are thinking about retirement planning and investment strategies these guys know their stuff, and have helped make it a great time of my life! I like retirement!!!!!

  Response from the owner

  We agree, Joe is amazing! We are happy to hear about your stellar experience with him and our services. Thank you for being a member.

• D

  Daisy Ledezma
  5

  Jesse has a heart of gold and his kindness is unmatched. My service experience was phenomenal and he is knowledgeable and helped me find a solution. This branch has made me feel like a family and everyone is amazing!

  Response from the owner

  We are so pleased to hear about your excellent experience with Jesse! Thank you for being a member.

• K

  Kim Huntsinger
  5

  Desert Financial makes banking so easy. The deposit function wasn’t working on my local ATM so I needed to go into the bank. I was irritated and told the teller my issue. She was professional, courteous and truly apologetic. I left feeling much better. Desert Financial is powered by it’s people...and the people are fantastic!

  Response from the owner

  Kim, we are so happy to hear about your positive experience! Thanks for being a member!

• R

  Randy Lake
  1

  People in this branch tell stories to young adults about how to get credit. Made up stories. No one in the branch but a financial officer should give advice. As Matt ar the branch stated no one has that ability in his branch. I called to complain on behalf of my daughter. Matt made fun of the issue. Said what can he do. So people are allowed to lie at this branch. Desert financial cial is a joke. Care about no one. My daughter has had an account for over 2 years. Has a good job but can get a credit card or car loan. Oh wait she needs credit. What about the time at the bank in good standing? Nada. They told her they will need to send her somewhere else to establish credit. She loves her bank and wanted all of it with then. They just don't want her but her money is good. Your an asshope Matt and you kids probably know it as well.

  Response from the owner

  We apologize, but it seems that there has been a misunderstanding. Our representatives are trained to offer advice on products and services that will help members reach their goals. Our representatives do their utmost to serve our members and we do not tolerate abuse of our employees.

• B

  Brenda Muriera-Noggy
  5

  Richelle is amazing! I called to inquire about refinancing an auto loan and she walked me through the process and was able to get me approved quickly cutting my monthly loan to half with lower interest rate! She was very patient and understanding as I was trying to locate all the information she needs. She explained the terms clearly and she adds a personal touch to the entire transaction. Overall excellent customer service. She is definitely an asset to the company.

  Response from the owner

  We are so glad that Richelle provided excellent service and made the process simple for you! We will make sure that she hears your kind words. Thank you for being a member!

• A

  Alexi Avery
  5

  Matt helped my friend and I set up new bank accounts today and he was awesome. We’re a handful and he was super patient and funny and gave us tons of free swag! Thanks Matt

  Response from the owner

  Welcome to our credit union, Alexi! We are pleased to hear about your exceptional experience with Matt.

• J

  JANE MAINA
  1

  I went in to make a name change on my daughter’s account and provided the necessary documents. Almost two months later I am getting mail with the old name. Very upsetting because it is Covid Times and I would rather NOT make 2 appointments for something that should be done in one visit. Employees are courteous but if they can’t deliver their courtesy is useless.

  Response from the owner

  We are so sorry to hear this, Jane! If you still need assistance, please send us an email at [email protected] and we would love to help!