Desert Financial Credit Union W Indian School Rd, Phoenix

Desert Financial Credit Union Reviews

• b

  brandon arellano
  5

  Manuel is a professional teller and very friendly, I always wait for him when I go to the Bank, I feel very comfortable, he is the best, also Arelyn is another excellent teller, she is wonderful friendly and professional, I recommend them both strongly, 😊

  Response from the owner

  You are so right, Manuel and Arelyn are amazing! Thank you for your positive review and for being a member, Brandon!

• J

  Jon Novak
  5

  Even though I tried to open an account online, I was denied because you could verify my SSN. After calling, I set up an appointment for Monday, October 4th. Upon arriving at the DFCU Branch location I was greeted with friendliness. Maria was able to complete the account opening. My special thanks to Maria for answering all of my questions. A big plus was the fact that the debit card was made and given to me right there. I will be telling all of my friends and family. Great Job, DFCU.

  Response from the owner

  Jon, we are so glad that you visited our branch and are extremely happy to hear how helpful Maria was with assisting you in opening your account. Thank you for being a member!

• A

  Aries Ayame
  5

  I have to go to this branch regularly for cash withdraws (previous issues with debt card). The lines are only really bad during Friday's and around holidays, just like any other bank. The staff is always friendly, personable and professional.

  Response from the owner

  Thank you for being a member Aries! We are happy to hear that you consistently receive great service.

• D

  Daniel Harris
  1

  Tried to make a deposit on ssturday, got there at 5:01 and asked if i could please make a deposit. But got told no, everything was shut down, while they were still helping people. There was only one other person in line.

  Response from the owner

  Hi Daniel, we are so sorry that you were not able to make your deposit. We passed your feedback along to branch management so that they are aware of the situation.

• A

  Angel M. Bouchard
  1

  The manager could have helped me with fees, but chose not too. So, they kept the fees, but lost a long time customer with a checking and a money market account. Those accounts will be closed, as soon as, I cancel my direct deposits.

  Response from the owner

  We are sorry to hear about your experience. If there is anything we can do to assist you, don't hesitate to reach out to us at [email protected].

• D

  DanieL Erickson
  1

  There is no surprise this branch only has a 3 star rating and declining the branch manage Veronica Grijalva not sure how she obtained that position but I brought in a $20 bill that was damaged literally only 10% missing the rest was basically a crisp bill went to trade it in as it is posted online and the branch manager refused to do anything I was abruptly cut off and told they don’t do share branching ( my account is with credit union west ) I went to chase down the road whom I also don’t have an account with and they just traded out the bill wth is wrong with that picture one of the supposed larger and customer oriented credit unions in Arizona can’t do what chase can and only took 15 min I’m sure she didn’t want to get up off her chair it was probably real comfortable and who cares if customers are happy obviously not her I mean look at the rating

  Response from the owner

  We apologize for the inconvenience and the poor service you received. We appreciate you sharing your feedback with us.

• T

  TCH The High Council
  1

  Branch does not follow confidential shredding procedure. My debit card was disposed off before providing me with my new debit card. Machine jammed and was told to drive to another location. Very inconvenient.

• J

  Johnny Paleo
  5

  Great service wonderful staff at the location 53rd ave Indian school inside Walmart.

  Response from the owner

  Thank you for your kind words, Johnny!

• t

  tim h
  1

  There were people still in line at 5:02 when I arrived to make a deposit and Maria said "no more customers we are closed." I asked please its just a deposit and again Maria said "no more customers we are closed". Sadly its a long weekend so no money until Tuesday. Thanks Desert Financial.

  Response from the owner

  We are sorry that your experience was not up to our usual standards. We have informed branch management about this situation.

• C

  Carmen Martinez
  5

  Great tellers always asking and giving us options for financial needs sometimes pushy but no biggy

  Response from the owner

  Thank you for your review and for being a member, Carmen!