Desert Financial Credit Union E Thunderbird Rd, Phoenix

Desert Financial Credit Union Reviews

• V

  Victoria Emerson
  1

  Was calling for 10mins, the call line saying over & over again that they are busy. I was only calling just to ask if they can make me a new debit card. I walk in and its completely dead no customers at all and the phone just ringing and ringing and no one getting off there butts to work.

  Response from the owner

  Hi Victoria, we apologize for the wait. Our main phone number (6024337000) is connected to our Member Experience Center, rather than individual branches. Please let us know if you need any further assistance with your debit card by sending us an email at [email protected].

• J

  Joy Ptak
  5

  I never liked Credit Unions but Desert financial is way more than just a credit union.. Just wish you could increase the limits to your Ach deposits

  Response from the owner

  Thank you for the 5-star review, Joy! We are open to hearing all feedback via email at [email protected].

• D

  Dwayne Ruth
  5

  Staff Always go above and beyond and it's such a friendly environment, they definitely make me wanna stay

  Response from the owner

  Thank you so much for the positive review, Dwayne! We pride ourselves in our customer service.

• M

  Matt LaClair
  5

  Today my wife and I had an appointment scheduled with US Bank to have loan documents notarized for an out of state purchase. Upon showing up at the bank, the notary turned us away because "they didn't feel comfortable notarizing" our loan documents. After trying to convince the guy to do his job and he refused to speak with my closing loan officer we left infuriated. We called around and found Desert Financial, with whom we do not have an account, would take care of us. We showed up without an appointment and were seen promptly by Gabriela. Not only did she confidently notarize our documents and make sure everything was signed correctly, but she provided copies of the 100+ papers all without charging a dime. Needless to say, Gabriela saved the day for us and we will be switching banks soon! Thank you so much!

  Response from the owner

  Matt, we are so happy to hear that Gabriela was able to provide an expectational experience for you! We are looking forward to seeing you again.

• H

  Hayley Weiss
  5

  DFCU granted me a HELOC during the 2020 pandemic when all the other big banks said no. I was able to completely remodel my home of 23 years! I am absolutely thrilled to work with DFCU!!!!!

  Response from the owner

  We are so happy to hear about the amazing experience you had with us when getting a Home Equity Line of Credit! Thank you for being a member with us.

• A

  Alan Leffler
  1

  No one in the branch, asked to leave because of senior hour is 9-10. You aren’t Walmart, you don’t have hundreds of people coming to your branch each day. Might want to reconsider this. I could understand if you had a bunch of people in there but you had zero customers and I was asked to leave. I will take my business account elsewhere

  Response from the owner

  Hi Alan, we are sorry to hear that you are considering leaving us. We appreciate your feedback and will pass it along to our leaders. We have been enforcing senior hours to give the most vulnerable in our communities a chance to bank with a reduced risk of contracting COVID-19, and we feel that is essential to continue providing this service. If there is anything we can do to make things right, please contact us at [email protected].

• C

  Carol Norris
  5

  I want to commend Jordan for patient, courteous, and attention to detail. He has worked hard to resolve a problem with my accounts. Keep him as a manager!

  Response from the owner

  We are so happy to hear about your amazing experience with Jordan! Thank you for being a member.

• S

  Santiago Gutierrez
  5

  Very nice professional people there only thing I didn't like was the mask policy but other then that they were fast professional n simple Yuridia made everything fast within 7 minutes literally I had a bank account n a debit card 💯 satisfied not like other banks this one made sense n they were very helpful very good customer service

  Response from the owner

  Thank you for sharing your amazing experience with Yuridia and thank you for your membership!

• C

  Casey Salamaca
  3

  I've never been to this branch, so this is not a review on the location. But very disappointed that Desert Schools/Financial has done away with the "deposit check" feature online. Their mobile banking app seems to be on the fritz (keep getting a 404 error code). They also slapped on a 7$ monthly checking charge if you don't deposit more than 750$ into your checking each pay period. I tried to call but I don't have all day to wait on the phone, so I gave up. As a new stay at home mom, well, I might have to take my money elsewhere or just make a joint account with my husband at another place. What a pain in the ass. Can't even deposit checks easily anymore. Are we going back in time?!

  Response from the owner

  Casey Salamaca, Thank you for your comments. I'm sorry to hear about your experience. We have corrected the issues with mobile banking. You should be able to access the check deposit via our mobile app. Damiso @ Desert Financial

• D

  Dean Synan
  5

  The wonderful staff makes it a pleasure to go inside and not use the ATM! LOVE THIS PLACE!!!

  Response from the owner

  We are so happy you feel this way! Thank you for your membership.