Bank of America (with Drive-thru ATM) E Bell Rd, Phoenix

Bank of America (with Drive-thru ATM) Reviews

• C

  Chip Woolley
  1

  And absolutely the worst run Bank of America I have ever used. The lines are constantly 15 people deep and 2 tellers working. They tell you they will help you and then when they don't it's just like oh well you're bad luck. As long as they have your money trapped in there they don't care.

  Response from the owner

  We appreciate that you took the time to tell us this, even though we're disappointed to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica .^alex

• M

  Mohsin A
  1

  I wish I can give this location no star's at all. I waited in line with my wife for about 10 minutes and then we were taken back to be seated for a teller to help. We waited from 3:57 till about 4:05 in seating area for someone to help us. You can see the guys that work there just go by and don't acknowledge you or even say anything. They are just busy talking to each other. After we were told to wait in one of the rooms and still after another 15 minutes and one teller comes in and says they can't help us and we have to come back another day. Me and my wife work a 7 to 3:30 pm shift M-F and their new hours do not make it what so ever easy for anyone to even come in and get services.I just came in to do a name change on my Debit card. How hard is it really to just finish that name change. That 30 minutes that we sat there they really could off just help us out.

  Response from the owner

  Hi Mohsin, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• M

  Mark Rhodes
  1

  I normally don’t post reviews, but BofA has been going down hill. Classic 1 teller to 8 people currently in line while several other bank employees just stand around and occasionally ask what you’re doing.

  Response from the owner

  Hi Mark. We are sorry that we did not meet your expectations and know that your time is valuable. We will share your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. Here is a link that can help you quickly find your nearest locations and hours: https://locators.bankofamerica.com/. Thank you. ^susan

• M

  Mladen Grbic
  5

  Philip is great guy. His a manager there. Always ready to help. He finished my wire transaction way faster than I thought.

  Response from the owner

  Good morning Mladen, thank you for choosing Bank of America for your financial needs. We’re glad to hear the process went smoothly. Thanks for taking the time to let us know. ^michael

• J

  Johanna Franchinni
  1

  Unfortunately there's no "no star option" this is the worst branch ever! I've been to several but I've been to this one 3 times and they always make me wait a long time to do something on the platform and they can't say it's due to lack of staff because I always see several employees and there's only one person helping the lobby.poor poor management at this center!

  Response from the owner

  Hello Johanna. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^tasha

• K

  Kevin Dobbs
  1

  Slow. Slow, slow unfortunately 😪 my experience was be viewed as no customer service skills,No Banos, no attitude for heart, sincerely CSReps are nice. They don't get paid enough at this Loco 😒 place. 20 minutes to get a in person transaction. Not sure why???? People showing rings in back office viewed

  Response from the owner

  We appreciate you coming in. You may be able to save time by using an ATM or by using our online banking or mobile app. Signing up for the mobile app is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/

• A

  Abc Bcd
  1

  After an hour on the branch phone to reset the pin the card is still not working on the inside atm. Ariana sida suggested to use the outside atm which sounded to me that they just wanted to get rid of me instead of fixing the problem. Very frustrated

  Response from the owner

  Hello. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^jazmin

• S

  Shannon Campbell
  1

  1pm on a Monday they have 1 teller open and line is out the door....This place is always slow....They have tellers standing all over not helping at all😡😡😡

  Response from the owner

  Hello Shannon. We are sorry that we did not meet your expectations and know that your time is valuable. We will certainly be sharing your feedback with our leadership team. We appreciate you coming in and depending the reason for your visit you may be able to save time in the future by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you have any questions or an account related concern we can help with, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Thank you. ^mark

• E

  Eva Minera
  2

  So today my mom goes to this branch around 4:58 pm. It takes her a while since she has to use a cane. She makes to the door at 5pm. This worker asks my mom where she is going? Well let's see she's parked at a bank parking lot and walking towards the bank doors so most likely going into the bank to do a transaction. Well this lady was rude and arrogant to the point where she didn't want to let my mom in as she was coing out the bank doors. The lady told my mom she had to swipe her bank card in order to go into the branch. This lady literally waited there until my mom swiped her bank card to have the door open. Instead of being having manners and holding the door for a person with disabilities she was not helpful at all. What customer service love it. The only reason I didn't give it a 1 star was because another employee asked my mom if she needed help. He actually let her go inside and do her transaction with a teller. That was very nice of him. Now I know why this branch has such low ratings. They are in desperate need on improvement with their customer service.

• A

  Alexa Wilson
  5

  I had a wonderful experience with ‘Philip. But not only ‘Philip was great, everybody we encountered at the bank was very friendly and helpful. We were there at a very crowded time when we could’ve gotten pushed to the side. ‘Philip made a very boring process enjoyable and his banter did not slow the process one bit. This bank may have had customer service issues in the past, but I believe they are on their way up. Great job.