Desert Financial Credit Union N 44th St, Phoenix

Desert Financial Credit Union Reviews

• C

  Ciara Curry
  5

  Rating the 5-star service of Benjamin after my experience today. Incredibly patient with my ignorant questions and thoroughly dedicated in his answers. He took the time to understand my needs and how Desert Financial could assist me along the way. He made sure I left with more than I was expecting to leave with, in the best way! Thanks Benjamin :)

  Response from the owner

  Thank you so for sharing your positive experience Ciara! We are so glad that Benjamin was able to help you and will make sure to let his management team know.

• M

  Mungo Mortimer
  5

  This was our first visit here, to open an account. We worked with Belen, who was extremely kind and very efficient. We had a slightly more complex situation but she was able to navigate it very easily. Overall a great impression of Desert Financial, highly recommended.

  Response from the owner

  Thank you for sharing your experience, we are glad to have you as a member! We hope to see you in our branch again soon.

• B

  Brandon Zavala
  1

  Ah heck, you try and support a local institution and you get burned in the end. I would recommend you go another direction on this credit union and if you need a reason to stay away from business accounts here's one: They charge a $10 fee for incoming wire transfers...to you, the account holder. This is on top of the fee your customer has to pay. In addition, they charge you $25 for all foreign checks so they certainly don't entice you to want to do international business. Lastly, they are unwilling to work with you to keep you as a customer so I would highly recommend staying away from them if you want a better experience.

  Response from the owner

  Thank you, Brandon, for taking an opportunity to further expand on your experience during our phone conversation. We truly value your feedback and your membership with Desert Financial. Please let us how we can further support your financial needs in the future.

• C

  Claire Powell
  5

  I had the honor of having Erika Ornelas deal with my car loan. She was efficient, knowledgeable, and extremely sweet! I am in fact thinking of moving all my business to Desert Financial bc of her! Fantastic customer service!!!!!

  Response from the owner

  Thank you for your 5 star review Claire! We are happy to hear that Erika provided a positive experience and we look forward to having you as a member!

• S

  Sally Ortega
  5

  My husband and I went into Desert Financial on May 3rd to fill out a loan application for a car. Erica Ornelas (Senior Relationship Specialist) was very knowledgeable and helpful in securing the loan . It did not take long at all to approve the loan and we walked out with a paper that showed that we had been pre-approved.

  Response from the owner

  Thank you so much for your 5 star review Sally! We are happy to hear that Erica was helpful in securing your loan and provided a positive experience.

• U

  URIEL GIL
  5

  Erika Ornelas was incredible ! She treated us as VIP’s with silk glove client service. She took the time to get to know us and made specific recommendations on how to enhance our relationship with the credit union. Getting the auto loan was seamless, all because of Erika’s engagement throughout the process. Muchas gracias!

  Response from the owner

  We are so happy to hear that Erika was able to go above and beyond to assist you with your auto loan! Thank you for being a member, Uriel!

• S

  Sari Khoshaba
  5

  Amazing excellent service I will recommend it to all my friends and relatives Specially the relationship specialist Belen Castillo 💐💐 she’s amazing person.

  Response from the owner

  Thank you so much for your positive review Sari! We are so glad that Belen was able to provide an excellent experience.

• K

  Kimberly Mays
  1

  Desert financial is turning into a ripoff! Rewards are a joke and you can never get them on the phone for banking needs. They use a 3rd party call center and wait times are horrible or they transfer and you get disconnected. Terrible service! Even chat is slow!!!! I am moving my back to a major bank sadly, they answer the phone! Those are paid for reviews! They are all similar DF is probably using a reputation management company.

  Response from the owner

  Hi Kimberly, we are truly sorry to hear that you've had a poor experience with us. We can assure you that our call center is part of our team and is located here in Arizona. We can also assure you that all reviews are completely honest and free from any sort of compensation. If there is anything we can do to help improve your experience, please send us an email at [email protected] and we would be happy to help!

• W

  Wilbert Deberry
  5

  Belen C. Was a great help!! She helped me to understand the loan I was seeking. She also helped me set up a better option for checking and saving my money. I would definitely recommend going to see her to get your financial needs met.

  Response from the owner

  We are so happy to hear that Belen was able to go above and beyond to assist you! Thank you for being a member.

• V

  Veronica Elvira Hernandez
  5

  Belen Castillo was Very helpful very thorough took her time to explain everything She was very patient help me to sign up on text messages helped me through everything we had an awesome very good conversation with her very good experience... She's definitely going to be my personal banker Because of her awesome customer service and awesome attitude,I will always come to this bank no matter how far I am!!! Thank you Belen!! I'll see you soon

  Response from the owner

  We are pleased to hear about your stellar experience with Belen! We will make sure to let her management team know.