Denver Community Credit Union Acoma St, Denver

Denver Community Credit Union Reviews

• J

  Jennifer Matthews
  5

  Adam was stunningly helpful and quick on the phone to answer all questions! Happy to work with Denver Community because of his customer service skill set!

  Response from the owner

  Thank you for taking the time to leave a review Jennifer. We appreciate your comments about Adam and have forwarded them on to his manager. Thanks for being a member with Denver Community!

• E

  Edith Gray
  5

  Ive been a member since 1975. I have not had any negative transactions with anyone throughout the years. I have had several car loans and mortgage loan. I stopped doing business banks since i have had such positive experiences with Denver Community Credit Union.

  Response from the owner

  Hi Edith, thank you for taking the time to write this review! We've been happy to provide you with great service over the years!

• T

  Twylight Star
  5

  Marlene Hernandez is a great loan processor. She helped me get my loan and stayed in full contact with me through the process. Thank you

  Response from the owner

  Thank you for taking the time to leave us a great review Twylight. We've forwarded your compliments on to Marlene's manager. Thanks for a being a member with us!

• M

  Mary Hilko
  5

  I recently called DCCU with questions regarding my accounts and spoke with Brenda Denning. She gave me the information that I needed to optimize my savings options. I appreciate her knowledgeable, patient and kind assistance. Brenda is an asset to DCCU.

  Response from the owner

  Thanks you for taking the time to write a review! We're glad you had a great experience. We'll share your compliment with Brenda and her manager.

• B

  Bob Chaz Baker
  1

  I just got off the phone with customer service. My credit card rate was originally 12%. After getting a cash advance my rate changed to 18% even on my previous balance. It seems unfair to charge more interest on a previous balance. Also, you can't payoff the cash advance. which I can do on my other credit cards. My other credit cards will allow me to apply any extra money to the cash advance. Online my credit card account says I'm being charged 12% online not 18%.Very disappointed. Also, I just paid off my truck and found out I was being charged insurance. I had no idea again.

  Response from the owner

  This does not sound correct at all. Let me forward this to management. Your purchases will remain at the rate agreed upon, and your cash advances are only at the 18% balance. And, of course, you can pay off your balances.

• K

  Keith W (Lemon)
  5

  I had a month where we lost a special person. In that time, some bills got messed up and I had two overcharge penalties. Called in and talked to Adam, he was able to reverse the fees lickety split. Thanks Adam.

  Response from the owner

  Thanks for the 5-Star review Keith. We're sorry for your loss but pleased Adam was able to assist you. We've passed your comments on to Adam's manager. Thank you for being a member with Denver Community.

• G

  G C
  1

  This used to be a 5-star rating....I do not trust this place anymore. Been there 3 yrs-I will be refinancing my loan, balance transferring my card & leaving for good. They have charged more than $150 total for overdraft fees that were their fault within 30days after I opened a checking acct., and the online banking is NOT safe.When emergencies & fraud come up that you're not a fault for start happening, they are VERY SLOW to help you & the help you do get is minimal. They dont care at all. You're better off banking elsewhere.

  Response from the owner

  I am sorry to hear about your experience. I have forwarded your complaint to management. That being said, we would like to look into this, but don't have enough information to research from the complaint. Please contact us using our secure webform found on our website or here: https://campaign.documatix.com/DM/DPS/WebForms/Webform/CE6AC4313C2305E1

• N

  Nathan Leroue
  5

  Just signed up to become a new member today. Everything was very straightforward and such an easy process. I was in and out in less then 20 minutes. Kiley helped me out and did a fantastic job explaining everything and helping get me signed up for mobile banking. Thanks Kiley!

  Response from the owner

  Thank you for your review! We've passed your compliment along to Kiley’s supervisors so she can be recognize for her member service!

• D

  Dominic Flores
  5

  Adam Pardo provided exceptional customer service over the phone and took care of everything I needed! This allowed my family and I to stay safe by avoiding exposure due to an unnecessary trip to one of you locations. Pleasant customer experience working with him. Thanks Adam!

  Response from the owner

  Thank you for your review! We've passed your compliment along to Adam's supervisors so he can be recognized for his member service!

• A

  Andrew Lobato
  5

  Adam was great, he did everything he could and helped me out with my issue.

  Response from the owner

  Thank you for your review! We're glad to hear about your positive experience with Adam. We'll pass along your feedback to his manager.