DeMaagd GMC Nissan W Dickman Rd, Battle Creek

DeMaagd GMC Nissan Reviews

• J

  J Simmons
  5

  I would recommend them to anybody. I bought a 2013 buick encore from them about 5 months ago for my wife and we couldn't be happier. They have a very friendly staff and at no time were they ever pushy. Buying from there was very comforting for my wife and I and will probably purchase our next vehicle from them as well.

  Response from the owner

  Glad to here your having fun with the Encore. It's nice to here that we sold a car because we weren't pushy. Thank you for taking the time to fill out a review.

• A

  Amy Elkins
  5

  Did an amazing job fixing my car! Super friendly and very responsive.

  Response from the owner

  Thank you for bringing your car to our body shop to have it fixed. We appreciate the business and the 5 star review.

• J

  Jessica Young
  1

  Let me start off with saying that the staff are super friendly! I took my car in and had Twenty Two Hundred dollars worth of work done. I took my car to another shop and they told me all of my motor mounts were bad, my ball joints were bad, transmission mounts. I took it to Gmc had the work done and had my car FULLY INSPECTED!!!! They said only 2 motor mounts were bad, my ball joints were good, my roaters were good!!! Nope!!! I had top of the line BRAND NEW TIRES!!! My ball joints were bad!!! I had to buy USED tires, paid GMC to put them on, and paid to have an alignment done!!! All because GMC said they were GOOD!!! I hit a deer and my insurance said I could take my car anywhere I wanted to get fixed... I took it to GMC!!! Over 4 grand worth of work done! I pay for the tires to be put on, oil change, and alignment done. I told them when they had my car for 2 weeks to check my car again there was something wrong! They told me it was fine! Get it down the road and right back it went! Mind you, they had my car for 2 weeks!!! They called me today and said my rear motor mount is bad, my roaters are bad... $350 just to fix the rear motor mount... I am NOT HAPPY!!! Over 6 grand worth of work and they can’t get it right and tell me they are giving me a discount?? The only thing I should have done was an oil change and the body work! But because they said everything was fine I had to spend more money!!!! I will NEVER EVER TAKE MY CAR THERE AGAIN!!! Some other company will get my business and my Money !!!! I have taken my car in and spent more money then I should have. I have had it in the shop 3 x !!! I had it fully inspected the 1st time and they said the ball joints were good... they were terrible !!! I had BRAND NEW TIRES ON MY CAR they cost me $218 a piece!!!! Now I have old used tires because of you saying nothing was wrong with my ball joints!!! There’s so much more!!! If you need to know more call me !!! Have the owner call me!!!!

  Response from the owner

  We appreciate the time you took to review us. Have a great day!

• B

  Brad Smith
  5

  Very helpful with having to turn in my moms lease vehicle when she passed away. I think I am coming back to purchase my vehicle here next!

  Response from the owner

  Thank you for taking the time to leave us a 5 star review. We were very sorry to hear about the passing of your mother. Please accept our deepest condolences. We look forward to helping you in the future!

• S

  Sara Newland
  1

  Sorin in the service dept has no respect for customers and is very rude. I will not pay premium money to have my car repaired and be treated so poorly. I have been a customer for many years however after this last visit I will tell everyone I meet to never go to Demaage. I work too hard to pay the absurd amount charged and be treated like I was a homeless person. Flabergasted at how they can still be in business. If I could give zero stars I would. Folloe Up... I have never heard from Tony. No surprise !

  Response from the owner

  I am very sorry to hear that your service visit was not up to your standards. We have seen a large increase in the price of parts and labor in the last couple years. I will have Tony the service manager reach out to you to see how we can improve our process.

• J

  Jason Taplin
  2

  Very poor after sale service. I recently purchased a Jeep from Demaadg and was pleased with the price, quality, etc. I was told by the salesman, that 'If we were a certified Jeep dealership, this would be one of them'. I decided not to do the warranty on the vehicle, from what I could tell, this car was in great shape and I should have no problems. Not two weeks after the purchase, my Jeep was acting funny. As I would be driving down the road, all the interior lights, and dash board lights, would flash on and off. When I contacted the salesman that I purchased the car from, his response was 'too bad, should have gotten the warranty'. Now, I can understand somewhat where he is coming from, buyer beware and all. But I have had this car for less then a month, have driven less the 1,000 miles on it. This definitely seems like something that was happening before I bought the car, I would think they would at least look at it and we could come to some sort of solution.

• J

  John Ericson
  2

  Service engine light was on so i took it in after Onstar said it was a cooling issue. They replaced the thermostat and several days later it was back on. Again they said it was thermostat. Again several days later back on. Then they claimed it was the fan clutch and replaced after trying to charge $497 for the part that was $199 at autozone. Within two hours of leaving the shop the light was back on. I decided to check the air filter and it was clogged solid (even though I go there to have an oil change and they apparently never checked/changed it). Once I changed this the light went out immediately. Called to complain and they said if it stayed off for a week they'd refund my money. Three weeks later called to ask where my refund was and they were only refunding the money for the fan clutch. Asked for the thermostat to be refunded and they denied. Asked to talk to the owner and there response was "he doesn't want to talk to you and now we won't give you any money back". Called Gmc corporate office and they are looking into it. Incompetent service, non existent customer relations skills. Will never buy a vehicle there and regret the previously spent ~$6,800 on service over the years!

• D

  Dan Sizemore
  5

  After contacting several dealerships in our area we new we had to look further. After looking on the internet we seen your trucks and there prices on cargurus which led us to your web site once we seen your prices again i called Mike Simmons i had a feeling Demaagd was the dealership were we whould buy our truck. The next day we were in battle creek at your dealership looking and testdriving trucks with Tim Marske we picked out are new truck. Mike and Tim were very friendly ,caring and professional we felt like we were buying a truck from a very family oriented dealership. We love are 2019 GMC 1500 sierra limited sle, and very happy to be apart of the Demaaged family. We whould recommend your dealership without hesitation.Thank You Again and Happy Holidays to all.

  Response from the owner

  Thank you for the kind words and your business. Look forward to seeing you again.

• D

  Darrin F
  5

  Worked hard to achieve a fair deal and believe I received one. In the end I didn't get as much off as I would have hoped but I felt like the dealership was honest and up front through the entire process, that just doesn't happen very often anymore. If you are looking to buy give these guys a shot.

  Response from the owner

  Thank you for the 5 star review. I am glad to hear that your experience was up front and honest. Enjoy the new car!

• P

  PEGGY mcDaniel
  5

  I was able to take it in and get it back on the same day. Always a pleasure doing business with Demaagds. Honest reliable people.

  Response from the owner

  We love having you as a customer too. See you soon!