Deephaven Mortgage Toringdon Way, Charlotte

Deephaven Mortgage Reviews

• D

  Dmc Processing
  5

  5 STARS for MIKE!!! I don't normally write reviews, but I feel Mike Long at Deephaven Mortgage deserves my praise. He is by far the most knowledgeable, hard working, communicative, problem solving, responsive rep I have ever worked with. He not only picks up the phone when I call, he helps solve any hurdles that arise, and resolves them quickly. If you need a rep...call Mike! He's the BEST!

• K

  Katrina Barry
  5

  Our Account Executive Mike Long is seriously the best there is. He goes above and beyond with all our deals, great communication and honestly just a true stand up guy. I always go to Mike for all our brokered stuff because his service is incomparable.

• V

  Val Young
  5

  Mike is extremely helpful and professional. He always gets back to us quickly with any questions that we have and helps any way possible. I love working with him and his team.

• J

  Jeff Barton
  5

  Mike Long sets the standard for top notch AE's. We are very lucky to have Mike. He is always available to help with files and answer questions. It's refreshing to work with someone who really cares about his clients as much as he does.

• N

  Natalie Salins
  5

  Its all about Mike Long! He is the reason I continue to use this bank and will come back. Best rep I have ever worked with. Truly cares about the relationship and is a pro.

• T

  Tom Hughes
  5

  Mike Long is extremely professional and very well versed in the non-QM space. Amazing customer service!

• J

  Jackie shuey
  5

  I really enjoyed working with Mike on 2 complicated condo loans . he was professional and always answered his phone or at least called me back and kept me in the loop. He had control of the loan so when he had it would be out of UW it actually was. I always check with Deep Haven first when I have a loan that needs brokering . Thank you Mike for all you do

  Response from the owner

  Jackie, thank you for all the kind words. We appreciate the 5-stars!

• D

  Daniel Dai
  5

  As an MLO, I've been working with Ike U. since I started with my brokerage. He has been incredibly knowledgeable, professional, and responsive, and I've closed millions of dollars of deals with his help and guidance. If you are a mortgage broker, request Ike U. as your A/E!

  Response from the owner

  Daniel, thank you for all of the kind words. We appreciate your 5-stars!

• A

  Ashley Kimmel
  1

  Would not recommend! Save yourself the stress and headache. After pushing back our closing for days and days unnecessarily, they decided to change their our contract terms 3 days from closing. Then proceeded to pull our loan altogether and ghosting us. It’s been a week of trying desperately to get in touch with someone in the office, with no answers or returned calls. Jeff, who has commented on all reviews below, has been called numerous times and has multiple voicemails from us and has not returned calls. We are 8 months pregnant and homeless now, thanks to DeepHaven. Do not waste your time.

• J

  Jerry Hunter
  1

  I am 64 years of age. My personal assets are healthy with zero debt liability and my credit score is over 800. Just needed a easy no doc mortgage loan which DH is suppose to specialize in. First hand experience is that this company has wasted more than a month of my time so do not waste your time. In my lifetime I have purchased many homes and investment properties with never the slightest problem acquiring financing. DH just cannot make it happen. They will drag you along pretending to have you approved while continuing to request more and more qualifying docs most of which they create. Assume this company must be under some governmental program paying for them to merely process loan applications. Dealing with this company is worse than going through a divorce.

  Response from the owner

  Thank you for sharing your feedback, Jerry. We strive to deliver excellent customer service and we are sorry to hear that you did not feel this way. I would be happy to discuss your loan with you in more detail if you would like to call me at 704-579-5247. My name is Jeff Burrus and I am our VP of Customer Service.