DCH Montclair Acura Service Bloomfield Ave, Verona

DCH Montclair Acura Service Reviews

• J

  Joycelyn Santos
  1

  it took them 3 hours to do the oil change, front desk is not assisting at all. She will tell you to go to the person who assisted you, isnt it her job to assist customer regarding their concern… the women assisting us with details/ paper work is pretending to be busy on the phone, not even looking at you, to at least gesture to “please wait”☹️. FRUSTRATING!!!😡😡😡

  Response from the owner

  Hello Joycelyn, Thank you for the opportunity to care for your vehicle. We understand waiting for maintenance to be completed can be frustrating, and it is regrettable to learn of the inconveniences you were caused. Our team expects to provide first-class assistance, and we’re always looking for ways to improve the customer experience. I would like to discuss your concerns in more detail so that we can use your feedback as a learning tool. When you are available, please contact me at the number below. I hope to hear from you soon. 973-433-6259 Mark Crevina Service Manager

• T

  Therese C
  4

  Great place..nice atmosphere, clean and organized. The only reason I give it 4 stars instead of 5 is because they are overly expensive and sometimes the wait is long for your car to get finished.

  Response from the owner

  Hi Therese, we appreciate this great feedback and hope to see you again in the future. Safe travels!

• Y

  Yulidanny Garcia
  1

  Got a acura 2022 with a sound in the driver said they change everything saying it can't get fixs

  Response from the owner

  Hi Yulidanny, I regret to learn about the noise you are hearing from your vehicle. Please contact me as I would like to help address this, thank you. Mark Crevina 973-433-6259 Service Manager

• J

  Joe Font
  1

  Hi I went there today to try to sell My 2019 Honda Civic Sport. Had me wait over 30 mins for an offer for my vehicle young lady Came back and just decided to give me back my keys not even explaining why they could not even off 11500.00 for My car which I was looking to get. Very unprofessional I will never recommend this place for anyone to sell Or buy from. Period…..

  Response from the owner

  Hello Joe, thank you for the opportunity to earn your business. We take your feedback seriously, and your experience was not reflective of the high standards we hold for professionalism. At your availability, please contact me so that we can discuss this matter in more detail. I look forward to hearing from you. 973-433-6251 Nitin Bassi Service Manager

• S

  Salman Sikdar
  1

  Waiting time too long,they are taking 3 hours to do the oil change.

  Response from the owner

  Hi Salman, thank you for your feedback. I apologize the oil change took longer than expected. I would like to speak with you directly about your experience. Please contact me at your earliest, thank you. Mark Crevina 973-433-6259 Service Manager

• D

  Dialerne Etienne
  4

  I had a decent experience, the pricing is just expensive depending on the work that your car receives.

  Response from the owner

  Thank you for the review, Dialerne! Current market conditions have made pricing vehicles and parts for service more challenging than anytime in recent history. We will use your feedback to evaluate our pricing model as we adjust to a changing market.

• P

  Pedro Ruiz
  2

  Not Happy With The Prices Customer service ok Cars to Expensive...

• S

  Serdi Fejzullai
  2

  Great salesman but prices are over the top 10k above asking is way to much

  Response from the owner

  I am sorry to see this review for our dealership. I apologize if we insulted you with our numbers or if anyone on our staff was not professional in any way. Today's market has made pricing vehicles more challenging than anytime in recent history. We strive to be competitive on every deal, it is clear, in this case we were not. Thank you for the feedback, Serdi.

• K

  Kelvin TILLERY
  5

  Great just got a oil change...

• J

  John Vassoler
  5

  Always great service actually saved me $$$ buy pointing out in neccessary service that I thought I needed ,honestly fast clean work at a good price great job!!