David McDavid Acura Of Austin Service Department Research Blvd, Austin

David McDavid Acura Of Austin Service Department Reviews

• F

  Fran 1980
  5

  I went David McDavid Acura to get a hitch installed for a bike rack. The team was polite and did a very nice job. I brought my laptop so that I could work while I waited. Their waiting area was clean and had snacks and coffee. The hitch was installed in about an hour and I got a text when it was ready. We usually don’t go to the dealer for maintenance unless we absolutely have to go but the prices were reasonable and the service was good so we will be back.

• R

  Robert Jackson
  5

  Outstanding customer service!!! The team (especially James) maintained constant communication with my vehicle order. Easy and smooth process to except/purchase my new vehicle and gave me a reasonable trade-in value for my existing Acura. I’ll continue to take my business to David McDavid Acura!!!!

• T

  Tracy Porter
  1

  I've driven Acuras for over 20 years. I get regular maintenance done at David McDavid, with the exception of oil changes (why pay $80 for an oil change?). I bought my current car at Sterling because they participate in the Costco Auto Program. At my last service visit, I was informed that I could get a complimentary car wash any time. I went today to get one and was told I could only get a car wash if I bought the car at David McDavid. I explained what the previous service rep had told me, and rather than offering to check my service record, the service manager demanded to know who told me that. I don't remember the service tech's name. The service manager was not friendly or helpful. I'm furious that a high end brand like Acura would refuse a $10 car wash to someone who has been a loyal Acura customer for so long. They weren't even busy. The proper way to handle this issue was to offer the car wash today and explain that their policy changed and they couldn't do that in the future. I would have left with very high customer satisfaction. As it is, I am very dissatisfied.

• C

  Craig Rosen
  5

  Service department always does a great job taking care of our vehicles.

• J

  JAY D
  1

  This is a ZERO STAR EXPERIENCE!! I Have been going to this place for a while but have never felt so unwelcoming and honestly feel terrible that i have been giving my money to this place. I Bought my vehicle from this place, had every single service done here but today was the worst of experience. I signed up for service appointment online and specially asking for a loaner and go in next day just to be disclosed that they never give out loaner for a B1 service on my TL. Never before have i ever heard that. There website is totally misleading customers. Not only they had the audacity to straight up reject my loaner but also said because it is not a big job and they won't give one. So they discriminate between customer who spend more and who spend less. I myself have always received a loaner from them for any services big or small if needed. Is spend $1800 for my last service and would have spend a lot more but i would rather go to south Austin than ever waste my dime at this dealership. Thank you Lance, the service manager for having the worst ever customer satisfaction skills and no intention to resolve a misleading website marketing. Don't go to these cheats who have neither any skills or will to know how to treat their customers.

  Response from the owner

  Jay, we regret to hear you feel this way about your experience and we are sorry that we did not meet your expectations. If you'd like to discuss, Lance is no longer with us, but we're happy to address your concerns. We can be reached at (512) 401-5975. Thank you.

• P

  Pat Watson
  5

  I’ve been taking my car to David McDavid Acura Of Austin Service Department since around 2012. I highly recommend this outstanding team of professionals. They have gone above and beyond my expectations with exceptional customer service and quality work on my Acura over the years. I really appreciate my service advisor, Jay who helped me with my car and made sure I was completely satisfied with all the services that were completed by the highly skilled team of technicians. I have recommended David McDavid Acura to many of my friends in the past and will continue to do so in the future.

• M

  Majella Newton
  1

  I had a simple service on a relatively new car lately, and was told it would take 1 hour max. After 1 hour 40 minutes I walked through the empty office to find Adrian Duke, the guy who’d made the time promise, standing at his desk talking banalities with another employee. I stood patiently in his line of sight and had to wait until the pointless conversation ended before I was summonsed over. I set down a bottle of drink I had with me and got, “Is that a bottle of poison?” I was taken aback by this, and said that it did look a bit medicinal. Then Adrian segued into the topic of there being alcohol in the Kombucha I was drinking, so I told him what he probably already knew, given that he knew anything about it at all. After this, Adrian made the query about where my accent is from, and when I told him, made quite a noise about loving Irish accents. Anyway, TL/DR: Adrian Duke is evidently not someone a decent extortionate-fee-paying customer would want to deal with. I won’t be doing it again, that’s for sure. ETA: Google’s advisory about posting a review states that your profile name will be shown with your comments. If in any doubt about my identity, ask Adrian Duke or look at service appointments for 1 pm on the 11th of August. As for my interest in dealing with anyone in David McDavid, I don’t have any. I would appreciate a business that advises their staff that underhanded baiting of foreign customers is not advisable. In this sense, a talk with your staff is more useful and appropriate than a talk with me.

  Response from the owner

  Thank you for your feedback, Majella. We're sorry tor the longer than expected wait time and we regret to hear that you feel this way. We do value your business and hope to have the opportunity to serve you better and much faster in the future. Thank you.

• T

  Tim Carman
  5

  Great vehicles and service, the only place I trust for routine maintenance. Ease of online appointments and competitive prices with knowledgeable staff and a comfortable waiting area.

• R

  Robert Peterson
  5

  The maintenance rep did a very good job of keeping me informed about the status of my car.

• S

  Shelly Murphy
  4

  The service was great. The car detailing was lacking. Happy with our salesman and very happy with our purchase