Dan Zempel - State Farm Insurance Agent S Main St, Lake Mills

Dan Zempel - State Farm Insurance Agent Reviews

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  Colleen Wilson
  1

  When we first requested quotes for Homeowners insurance and auto, we received a reasonable quote with good coverage for both. We were eligible for discounts due to previously using State Farm. I understand we get statements in the mail and have the app, I check neither. But in the negotiation process, if you are giving someone a quote and find out they are not eligible for the discounts you offered, you call the client and tell them that the payment will be $200 higher. I saw a statement from our lender that had the amount and was shocked. Now with auto, we are supposed to sign up for Drive Safe and Save for a discount. We got a new vehicle in March and in June, still have not received the beacon for the vehicle thereby disqualifying us for yet another discount. We have called the office and requested this 3 times. I don’t like giving bad reviews but I was with the same insurance company previously for nearly 20 years and never had an issue, so I know good insurance agents exist. I don’t know what else to do to be heard since I’ve called you about this. I guess the next step is to find new insurance.

  Response from the owner

  Thanks Colleen for taking the time to leave us a review. Your feedback is important and we rely on hearing from our clients to ensure we’re doing a great job. As you shared in your review, this was not the case for you and for this, we do apologize. Our clients are the heart of our business and we understand you’re feeling disappointed about the service you received. Please know we’d like to make this right for you. If you’d like to chat further to review your concerns, please contact our office directly as we do hope you will give us another opportunity to earn your business. Thank you, again, for taking the time to share a review with us.

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  Fernwood Acres LLC
  5

  The whole team at State Farm - Zempel Insurance & Financial Services Inc is amazing! They helped put together a plan that provided me with an appropriate amount of coverage and saved me some money. They work as a team, and have the best customer service. I would highly recommend them to everyone. They listen to what you want and work to find the best fit.

  Response from the owner

  We love seeing reviews like this! Thank you for taking the time to rate State Farm - Zempel Insurance in Lake Mills, Wisconsin. We hope we’ll be able to help you fulfill your insurance needs for years to come!

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  Maria G
  5

  This office does a phenomenal job with getting our questions answered and getting back to us right away! We have been State Farm clients for 4+ years.

  Response from the owner

  Thank you for the 5 star review and your support, Maria! We appreciate your business and look forward to continuing to meet your needs!

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  Alex Williamson
  5

  The team at State Farm - Zempel Insurance and Financial Services Inc have insured our homes and autos for over 20 years. They have also insured commercial properties we have owned. There are most certainly less expensive alternatives to the products State Farm offers, much like any other products. To me, Zempel Insurance and State Farm are about value. The value of Dan and his team being members of our community, the value of a local office that I can visit to discuss my needs and the value of a strong, stable company that I know will always be there when I need them.

  Response from the owner

  Thanks for sharing! Glad to serve the auto, home and life insurance needs of Lake Mills and surrounding Jefferson County areas in Wisconsin.

• S

  SV Seasons
  5

  State Farm - Zempel Insurance has always been extremely efficient & able to answer my auto insurance policy questions in a short amount of time. Their communication and response time via email & phone has been excellent. I found this office on Yelp & we will use them in the future for all our other insurance and financial service needs. Also, love that their office is located right in Lake Mills, Wisconsin (WI).

  Response from the owner

  Thank you for the 5-star review! We at State Farm - Zempel Insurance always strives to provide the best customers service for our customers and we are thrilled to hear about how your experience with our office has been able to help you with your insurance needs. We hope we’ll be able to help you fulfill your insurance needs for years to come!

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  Dalton Hardwick
  5

  I've been a customer for ~4 years and always had great service and responsiveness from Dan and his team. When I was getting ready to move across the country, they went above and beyond to help me find equally reliable, top-notch agents in the area to which I was moving.

  Response from the owner

  Dalton, thanks for the review and kind words! Our team is very appreciative of your support - we wish you the best!

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  DAD Properties
  5

  When my husband and I moved to Lake Mills - Dan and his team made the our change over to State Farm Insurance super easy! They have taken care of all our insurance needs for almost 20 years now. Always super helpful with answers to my insurance and financial needs question!

  Response from the owner

  Our top priority is always putting the customers needs above all else. We appreciate you trusting us with your auto, home and life insurance needs! Thanks so much for your loyalty to State Farm - Zempel Insurance here in Lake Mills, Wisconsin.

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  Midwest MTB CO
  5

  Our family has has had State Farm -Zempel Insurance for years and have been very pleased with the service. Always polite and kind. I would highly recommend Dan and his team!!!

  Response from the owner

  Thank you for taking the time to tell us about your experience with our State Farm - Zempel Insurance agency. We have a wonderful team and we're happy to hear that we were able to help you with your insurance needs - car, home and life insurance. We hope we’ll be able to help you fulfill your insurance needs for years to come!

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  Hannah Jo Walker
  5

  State Farm Agent Kimberly is by far the most clear and helpful insurance agent I have ever met. She tries to get you the best deal she possibly can. She's amazing!

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  Dawn M
  5

  I started a policy with this agency as soon as I got my first car. The agent has been there for me as my life has changed over the years. From a renters policy to homeowners and life insurance; He has helped me find the right policy that worked within my budget and helped me see the value in good coverage.