Fort Community Credit Union N Main St, Jefferson

Fort Community Credit Union Reviews

• M

  Marcus Wales
  2

  The drive through is supposed to be open until 5:30, i thought this would be nice considering i work until 5. However they are ALWAYS closed early. Ive been able to deposit a check at 5:15 one time in the past 2 years. Their mobile deposit feature was nice until the new app update, now it takes 24-48 hours for the check to be present in my account and transfering money to anyone elses account is impossible. I have had good experiences with their loan department in the past, but not having access to my money when i need it is dissapointing.

• A

  Amy K
  1

  The most incompetent bank I have ever dealt with. Their tellers and auto loan department have poor communication skills and do not know how to do their jobs properly. I financed my vehicle with FILO and had I know that FCCU would be the one to buy out my loan I would have never agreed to it. I would NEVER recommend this bank to anyone and will refinance to get my loan out of FCCU as soon as possible.

  Response from the owner

  Hi Amy, We are sorry to hear that you had a poor member experience. We would appreciate the opportunity to chat with you further regarding your concerns. Please give our Chief Lending Officer, Danielle a call when you have time at 920-563-7305. We assure you that we want to make this right. We want to make sure all of our members have a great experience every day! Thank you.

• C

  Carson Fairfield
  5

  Super Friendly and Welcoming, I have had nothing but great experiences doing my banking here, they have great staff!

• P

  Pamela R
  2

  Went in to open a business checking account and was turned off at the rude customer service. Instead of a welcome greeting, and maybe an invitation to talk to a banker. I was greeted directly with "do you have two forms of ID with you? and " just so you know we hold deposits for 7 business days". I asked why 7 business days if a check normally clears within 3 ? Her response was that was their policy. No thanks, I pick a bank that accually wants my business and perhaps treats their customers with a little kindness.

  Response from the owner

  Hi Pamela- We are so sorry to hear that you had a poor experience with us. We would love to chat with you further about this and find out where this happened and with whom. Could you please reach out to our Chief Retail Officer, Danielle, via phone at 920-563-7305 ext 133 or via email at [email protected]. We assure you that we want to make this right and would love to find out more about what happened. Thank you!

• I

  Ian Radix
  5

  Maria Forrest is very helpful and patient with you with any questions you have for her. My first impression talking to her was she is a very nice lady. Thank you Maria Forrest for being so awesome.

• T

  Travis Young
  5

  Always fast and friendly service. No complaints.

  Response from the owner

  Thanks for the kind review, Travis! We're glad to serve you.

• w

  will beyer
  1

  Changed my loan 2 years into it without consulting me.

  Response from the owner

  Hi Will- we are so sorry to hear this news. We do provide notice at the mortgage closing that we may sell the loan, but we certainly do not want your experience with them to be bad. Could you please reach out to your mortgage officer and let them know your concerns? We want to make this right. Thank you!

• c

  chaz kaz
  5

  Chuck and the staff are the best!