Dade County Federal Credit Union Nw 2nd Ave, Miami Gardens

Dade County Federal Credit Union Reviews

• B

  Brittany Williams
  5

  My experience at this location was great. I called the customer service number to see what branch in the area I was in provided on site debit cards and this location is 1 of the 5. I had no clue that this location even existed. I was a little intimidated initially because they have these bullet proof glass doors at the entrance that are also equipped with metal detectors. Let me help you picture this. So you walk up to the door and you open it and walk through the metal detector. There's a tray for you to place any metal items in. All the while there is a red light indicating that you cannot pass through the second door just yet. Yes there are two doors. Once the green light displays which I think is controlled by the receptionist at the front desk, you may enter. The young lady at the receptionist desk and the teller counter were nice and knowledgeable of my needs. There was only one teller on duty but I am sure that was due to it being lunchtime. There were however how 3 account representatives available which is good for someone who needs that service. As you leave, you have to go through the same process but in reverse. You exit the initial door and it lets you know that the second door will open in 30 seconds. I mean I get the need for protection. Criminals are getting more desperate as the days go by and we all have lives and families that we want to go home to at the end of the day. I used to work for a bank myself so I understand that fear. As stated above, I had a great experience here and should I ever need to go back to this location, I will.

  Response from the owner

  Thank you for the 5-star review and for being a Member! We appreciate you!

• M

  Manny Lorenzo
  5

  I just wrapped up my car buy via the credit union's DAD service. Kris was amazing with his patience, purchasing details, overall service, and professionalism. I save money and I highly recommend this wonderful service.

  Response from the owner

  Thank you for the 5-star review, we appreciate you. Enjoy your new car!

• J

  Janielle Woods
  5

  I had the pleasure of working with Kris Walters to find my new vehicle. He was very Professional and prompt with locating the vehicle that I wanted. If you're looking for help and assistance with finding a vehicle ask for him.

  Response from the owner

  Thank you for the great review! We will share your comments with Kris and our staff. Thank you for being a member, we appreciate you!

• S

  Shynetria Marcelin
  5

  I am a first time car buyer and Kris Walters made the experience un stressful and extremely easy. He was very friendly and kind. I would most definitely recommend working with him.

  Response from the owner

  Thank you for the 5-star review! We will be sure to share your comments with Kris. Enjoy your new car!

• S

  Sonya Fields
  1

  You would think with the lobby area close they would have all drive thru windows open and where are the tellers who bank lobby are close put them in the drive thru windows the drive thru window 3 hour wait just digusting Dade County Credit union do better. I understand doing these time we have to adjust but this ridiculous

  Response from the owner

  We apologize for your experience. Due to Covid our lobbies are closed and our drive-thru is experiencing higher traffic than normal. You can do many transactions on our online banking and our mobile app including depositing checks. Our ATMs at every branch location accepts cash deposits as well. If you would like to have a member of our management team reach out, please provide us with your contact information, http://bit.ly/1ujEU0I

• F

  Frank Jewett
  5

  Today was my first visit to a credit union, I was not sure what to expect compared to a regular bank. I was met by a friendly receptionist who took my name, reason for my visit and told me there was one person ahead of me. She asked that I sit in a comfortable waiting area. In about 10mins, an associate, Kester- called my name, escorted me to a private office and even pulled out my chair at his desk. I was able to open a savings account. I was sold on applying for a zero interest for 12mos credit card with a $35,000. Credit limit, so I did that too. When leaving the receptionist was saying goodbye, calling me by name. I was so impressed I asked for the branch Manager, to give a parting compliment. He thanked me for my business and I noticed his name tag, FRANK, same as my mine- it's been a great day! Frank Jewett, District Sales Manager, KEYES Company Realtors

• S

  Shanika Johnson
  5

  Omg! I absolutely loooove Kristopher!! He was the best advisor EVER!! He was so helpful and didn’t stop until he got me in the best vehicle! I will definitely recommend him to everyone I know because they will definitely be in good hands!

  Response from the owner

  Thank you for the 5-star review, we appreciate you!

• M

  Margeline Pierre
  1

  Customer service is by far the worst ever.... precautionary are not taken into consideration for your customers!!!! Drive thru should provide same services as lobby!!!! Not everyone wants to be in the lobby!!! Especially when you have to stand in a line outside as it drizzle!!!! I’m sooo disappointed in their customer service its ridiculous but that’s nothing new!

• d

  debbie penha
  5

  If you are looking for a vehicle, the DCFCU DAD Program is phenomenal! The attention, care and concern that Kris Walters provided in assisting in this endeavor were beyond expectations. His professionalism, bar none, was the utmost best!

  Response from the owner

  Thank you for the great review! We are delighted to hear about your experience with our Dade Auto Desk. We will make sure Kris sees your comments. Enjoy your new car and thank you for being a Member!

• B

  BlueCrestRealty1
  5

  Kristopher Walters was excellent and professional even rectify the mistake I made at the dealer which was amazing we're happy with our Dodge grand Caravan I appreciate his help and looking front in work with him in the future on my next vehicle

  Response from the owner

  Thank you for the 5-star review! We will be sure to share your review with Kris. Enjoy your new van!