Cyprus Credit Union S 5600 W, West Valley City

Cyprus Credit Union Reviews

• T

  Tabitha Flores
  5

  The best customer service i’ve had at a Cyprus Credit Union branch. They take the time & effort to help in any way they can. They went above and beyond to help in a very difficult time. I would highly recommend this location if you need help, or anything. They help and take care of what they can to the best of their abilities. The assistant manager, Aaron, took the time to go out of his way to help, and get the situation taken care of. He definitely should be recognized for the hard work and integrity he shows. Seriously, if you have any problems or need help, this location is great, and helpful!

  Response from the owner

  Hi Tabitha! Thank you for taking the time to leave a review. We agree that the 5600 W branch is wonderful. Thank you for your continued support!

• S

  Samantha Martinez
  1

  Carisma was amazing! But her co works where so rude and disrespectful. I would not recommend this branch!

  Response from the owner

  Hi Samantha, we are so sorry to hear you had to deal with that. Would you mind sending us an E-mail at [email protected] with more detail about what happened and your contact information? We look forward to speaking with you soon.

• Y

  Yamila Sosa Sosa
  1

  Terrible experience. The first time I went around 10 and waited 30 minutes to open an account. I left assuming they had a lot going on and not enough personal. I went once more today at 11:40 and I waited 50 minutes! There was the drive-thru teller that was very kind and told me I was going to be helped soon. On the other hand the guy that was going to help me didn’t even bother in acknowledging me. He just took his time. When I opened an account or did any transaction in my other bank I’ve NEVER waited more then 10 minutes to be helped. It’s just unbelievable! I recommend if you value your time don’t even bother heading to this location. It’s a complete waste of time!

  Response from the owner

  Hi Yamileth. We sincerely apologize for the long wait times that you experienced at this branch. We aim to provide stellar member service in an efficient manner in every interaction and are sorry that we failed to do so in these cases. We appreciate you for taking the time to leave your honest feedback, and we will use it to improve in the future. If you have further details, or if there is anything we can do it help, please email us directly at [email protected].

• H

  Heather Honaker
  1

  We recently got an auto loan with Cyprus. I am highly dissatisfied with how difficult it is to manage our loan and even make payments. The people I have spoken with have been friendly, but beware getting a loan with them if you like the convenience of online payments or, heaven forbid, want to make an extra payment or pay your loan off faster. Look elsewhere.

  Response from the owner

  Hi Heather, we are sorry to hear that you had to deal with that. We would like to do our part to make it right. Would you mind emailing [email protected] with some more insight into what the issue involved and your contact information? We hope to hear from you soon and look forward to finding a solution for you.

• A

  Angela Sandoval
  1

  This branch always has the worst service. The manager isn’t helpful at all. I can’t even do the simplest transactions here because they always come up with an excuse and have you go to the magna branch. Save some time and just drive the extra 7 minutes to magna

  Response from the owner

  Hi Angela, we are sorry to hear that you have had to deal with that. We would like to do our part to make it right. Would you mind emailing [email protected] with some insight into what the issue involved and your contact information? We hope to hear from you soon and look forward to finding a solution for you.

• C

  Carson Webber
  1

  -12/10 recommendation for getting a loan, I have never waited so long for the process of buying a vehicle, can’t get there stuff together!!

  Response from the owner

  Hi Carson, we are sorry to hear that you had to deal with that. We would like to do our part to make it right. Would you mind emailing [email protected] with some insight into what the issue involved and your contact information? We hope to hear from you soon and look forward to finding a solution for you.

• A

  Anne Marie Wright
  1

  Super Slow Drive Thru! I have complained for 3* years in person about the lack of greeting and the wait of up to 5 true mins to even be acknowledged. Prior to covid they had 1 girl working and she sadly lacked training of How to Greet or Welcome as well as When to greet. Now with the long waits with covid, the car slide in 2 at a time and she helps the cars behind before helping me...which she did in the other lane as well. Causing the cars behind to have to wait while finished for the car on front to even be helped. It’s pure chaos! The man that works the drive thru is professional. Please please please consider him as full time drive thru. Going to Cyrus on 5600 west is to there with the stress and dislike of going to DMV. Please Train Her.

  Response from the owner

  Hi Anne Marie, we are sorry to hear that our drive-thru service has not been up to the high standards we aim to provide. Your review has been passed along to the branch so they can work to improve these issues. If you have additional information that you would like to discuss, please email us at [email protected]. We appreciate your patience and understanding going forward, as we have added extra steps in our transaction processing which are aimed at keeping high touch items sanitized. Although this may increase time in the drive-thru or branch, we feel they are best practices that ensure the health and safety of our members and employees. Thank you for your review.

• B

  Bryce Thorup
  4

  They have always been good to service me when walking in even though I go with a different credit union (NCUA member), but you can't use the drive through unless you are a cypress cu member.

• n

  nathan greenberg
  5

  Sabah Josephs and Jared Pamas helped me out a lot with my vehicle loan, I really enjoyed working with them. I will come back again and refer them more business, thank you.

• J

  Jason Lloyd
  1

  Went in to trade $30 cash to quarters. Waited in line for 20 min and was told because I was not a member they would not do it. Well now it's guaranteed I'll never be a customer