CSF Servicing W Arkansas Ln, Arlington

CSF Servicing Reviews

• S

  Stephanie Green
  1

  I can't even begin to tell you how horrible this company is. I will be filing a law suit. I paid off my car and they still have my car being tracked by a GPS that they want me to pay to have removed. I payed my car off a year ago and they have never honored there word. They have horrible customer service and I will be reporting them to the Better Business Bureau. The supervisor Carolina did not keep her word

  Response from the owner

  We would like to understand your GPS issue, please contact us via our toll-free customer support phone number at 855-500-5251 and ask for Jessica to assist you. We would like to review your concerns with our customer service and ensure that we help in anyway possible. However, without your name and account number we cannot review or reach out to you. Again, we will do everything possible to ensure you are a happy customer. It is always our goal to provide excellent service to our customers, and we are truly sorry you are unhappy with our service. Jessica Senior Vice President CSF Servicing 855-500-5251

• A

  Angela Tuck
  5

  Listen, for all you negative nancies out there putting 1-star and bad reviews - pay your bill, pay on time or maybe just simply change YOUR attitude, because I'll vouch: this company is top of its class. Here's why I say this. CSF bought my loan from another loan company. I didn't much care for that other loan company, but really didn't have any problems. CSF customer service is above and beyond. Just recently I was reaching out to them regarding a secured loan I was getting elsewhere and needed some paperwork for a 10 day buy out. Peder helped me with a 'smile' on his face. Very knowledgeable, and if he didn't know the answer, he got them immediately. Every since day 1, CSF has proven to me that loan companies actually CAN have a good relationship with their customers. Latest example - After asking for the paperwork needed for my other loan, the next day, Peder called me 'just to check to see if everything worked out for me'. what?! yes, I'm not here to lie. I thought maybe there was a motive behind the kindness and asked if they do loans - maybe he wanted me to go with CSF instead. But much to my delight - they only do car loans. His kindness was exactly that , a kind gesture! I am happy to potentially not have a car payment anymore, but truthfully, am so thankful that my old loan company sold me to CSF! PS, thanks Peder!

  Response from the owner

  Thank you for your review! It’s great to see we were able to help you! We love to hear how we are doing, especially when we have achieved our goal to provide an excellent customer experience. Please let me know if I can be of further assistance in the future! Jessica Senior Vice President CSF Servicing 855-500-5251

• T

  Tire Girl
  1

  This company is horrible. They over talk you when you are trying to talk. No one is ever on the same page. We went online to pay a payment, we put in OUR account number with OUR email address and someone else's info popped up. Name, Address, Account etc. They did not seem phased. When we told them they said it was impossible and that a number had to have been "transposed". So, I cleared my cache, turned on my screen record and wouldn't you know the same person's info popped up. They do not give you passed payment info or pay off info, instead they tell you they will mail it, or look on the site. But it's never on the site and they NEVER send the info. Let's not get on the customer service skills. Between Victoria and Mr. Walters, they can't keep a story straight or remember conversations that was supposedly being recorded for Debts and Quality Assurance Purposes. RUN IF YOU ARE OFFERED THIS PLACE. We unfortunately were sold to them by our local automobile company.

• l

  lucyna koc
  3

  I’m writing this review strictly for the woman that helped me get an understanding of my charge off from Csf Carolina was very sweet and helpful I did a lot of telling only because I’m super upset with the way things were handled with other representatives at the company but she was very helpful hopefully we come to an agreement and I can move on from this thanks Carolina your a big help..... we’ll talk soon

  Response from the owner

  First, thank you for your review! It’s great to see we were able to help you! We love to hear how we are doing. Second, I'm sorry that you were not satisfied with previous representatives. We will review this internally to ensure other customers have experiences more like your most recent interaction with us. Please let me know if I can be of further assistance in the future! Jessica Senior Vice President CSF Servicing 855-500-5251

• B

  Blue Print Slots
  1

  This company sucks big time if you get a car loan from them avoid it at all cost from the customer service to the car loan it's all bad avoid stay away! Save your money up and go buy you a cash car I had to learn the hard way but never again!

  Response from the owner

  I am sorry you are unhappy with our service. Please contact us via our toll-free customer support phone number at 855-500-5251 or via an email to customer support at [email protected] so we can assist you. We would like to help and review your concerns with our customer service. However, without your name and account number we cannot review or reach out to you. Again, we will do everything possible to ensure you are a happy customer. It is always our goal to provide excellent service to our customers. Jessica Senior Vice President CSF Servicing

• C

  Chante Carr
  4

  Victoria is AMAZING! She helped me soo much and answered all of my questions and concerns. I appreciate her so much.

  Response from the owner

  Thank you for your review! It’s our goal to provide excellent service to our customers and make sure they are completely satisfied to the best of our ability. It’s great to see we were able to help you! Please let me know if I can be of further assistance in the future! Jessica Senior Vice President CSF Servicing 855-500-5251

• R

  Renee
  1

  worst company to lease through! loses your payments, and lies about it trying to trick you to make more payments. customer service is extremely rude, disrespectful, and unprofessional. BEWARE.

  Response from the owner

  We would like to understand your payment issue, please contact us via our toll-free customer support phone number at 855-500-5251 and ask for a manager to assist you. We would like to review your concerns with our customer service and your payment history. However, without your name and account number we cannot review or reach out to you. Again, we will do everything possible to ensure you are a happy customer. It is always our goal to provide excellent service to our customers, and we are truly sorry you are unhappy with our service. Jessica Senior Vice President CSF Servicing 855-500-5251