Crystal Chrysler Dodge Jeep Ram of Brooksville Cortez Blvd, Brooksville

Crystal Chrysler Dodge Jeep Ram of Brooksville Reviews

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  Elisia Daniels
  5

  I'm in love with my new 2017 Grand Cherokee Altitude. Bill K. was so patient when dealing with me (which is not easy). He kept in constant contact with me during the week. I had very specific needs and wants and ALL of them were met. I feel as though I received a phenomenal deal. And I can't say enough about Ron! Believe or not we all shared a lot of laughs and had a good time when making the deal! We will definitely be back when it's time for our next vehicle purchase! Thank you guys!

  Response from the owner

  Elisia thank you for your kind words and for the opportunity to earn your business. If there is anything we can do for you in the future please let us know 352-597-1265.

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  Cari Mello
  5

  Joseph Sylvia was my salesperson. Great guy, professional and easy to work with. He found the Jeep my husband was looking for. He made the process easy and fast. Went out of his way to make this deal happen. I’m just waiting for my current lease to be up and I’ll be back for my Jeep

  Response from the owner

  Cari thank you for sharing your families experience with our establishment and for the opportunity to earn your business. We look forward to your future visits. Take Care!

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  Ryan Hexter
  5

  THIS 5 STAR RREVIEW IS FOR THE BACK SIDE OF THE HOUSE ..... THE LAST 5 YEARS I'VE WORKED AS A SERVICE ADVISOR AT A LOCAL BROOKSVILLE REPAIR FACILITY. TOM SPECIFICLY HAS BEEN MY GO TO GUY WHEN "I NEED MAGIC". WE ARE IN A WORLD OF HIRING .... WE NEED TO HIRE. REMEMBER TO REWARD THE GUY OR GAL THAT IS THE ROCK.

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  GMo Spirit
  5

  Mike, I wanted to take a minute to express my gratitude for the professionalism, and care you took to help me with the purchase of my new jeep. As mentioned, I have been in the process of this purchase since April, and knew exactly what I wanted in my vehicle, to the color. I was so pleased that Crystal had the exact jeep in inventory. I am also very pleased to have had the opportunity to purchase my vehicle from a dealership that employs caring and considerate salespersons, finance advisors, managers and staff. I will most certainly recommend Crystal to my friends and family. It was a pleasure doing business with you. Thank you! I love my new jeep!

  Response from the owner

  Thank you for this awesome feedback. We sincerely value your business and look forward to your next visit. Drive safe and enjoy your new Jeep!

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  Joey Johnston
  5

  Since 2006 we have purchased several cars at Crystal Dodge in Brooksville, and today we purchased our 7th car! Every purchase has been positive but this experience took car buying to a new level. After spending most of the day in Tampa car shopping with the big dealerships, (you would think with the volume of cars sold you would get aggressive pricing) we were unable to negotiate a fair deal. We stopped at Crystal on the way home. Greeted by Ron Roppolo of the Crystal sales team, he quickly assessed our needs and found the perfect car for us. Ron then turned us over to the finance department and Bill Smith provided us several options for financing and quickly secured our purchase. We couldn't be happier with our new car! We spent less than two hours at the dealership from the time we stepped out of our old car to driving out in our new Dodge. Thank you Crystal for the excellent buying experience!

  Response from the owner

  Joey thank you for taking the time to share your experience with our sales department and for the opportunity to earn your business. If there is anything we can do for you in the future please let us know 352-597-1265.

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  Bob T
  2

  Bought a 1 yr. old minivan for 20k...went back 1 week later cause the back bumper was loose and making noise...their response...they're all like that.nothing we can do...Voice recognition doesn't work...Made 2 trips there for them to look at it...expected it to be fixed on the 2nd...let's see if it works on the 3rd. Also asked about trading it in.Within only 6 months its value went from 20k to 14k...They have more than 1 dealership and was surprised why the bumper wasn't fixed by the other one.Nothing was done.Make your own decision.Hope you have better luck than me.

  Response from the owner

  Bob thank you for your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at 352-597-1265 when you have a chance. Thank you and we look forward to hearing from you.

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  Nathan Sopkowski
  5

  Giving a shout out to Brandon Collins helping me with my new Silverado purchase. Second time using crystal, can’t say enough about the customer service and experience

  Response from the owner

  Nathan thank you for sharing your experience with us and for highlighting Brandon on our sales team. We sincerely value your business and look forward to your next visit. Drive safe and enjoy your Silverado!

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  Angela Ivanovskiy
  4

  *Edit after speaking with the manager* Perception and communication are everything, and Crystal clearly wants to do all they can to maintain business and a good reputation. After my review below, which resulted in a 2-star review, we had a request from the owner to call and resolve the problem. My husband spoke with the service manager and he explained how they do what they needed to do. The explanation from him and the fact Crystal took the time to rectify the situation makes us feel much better and my husband is now satisfied with the service he received. Thank you, Crystal. We were in town and our Ram 3500's DEF system went wonky, stating it would soon go into limp mode if the system wasn't serviced. We were able to get an appointment here the next day. We dropped it off at 8:30am and when they took the keys they didn't write down the odometer reading. That was odd to us, but I was in my car and we had errands to run and left in my car. About an hour later we got the diagnosis and accepted what needed to be done. However, we didn't get our truck back until 4:30! Fine, maybe it took longer. However, when my husband climbed in the truck and we left, our dash camera was disconnected and disabled, it smelled of cigarette smoke in the inside, the truck showed it was nearly empty. It was at under 1/8 of a tank of diesel, when we know it was over 1/4 when we dropped it off. We called from a nearby fuel station to find out why we were out of diesel and they said it needed to be driven to check that the system was working. Drive for at least 1/4 tank of fuel AND disconnect our dash camera?! What were they doing?! That's shady business! We regret not taking a picture of our odometer and fuel reading when we dropped it off, but why did they also not make any record of it and eliminate any means of tracking what had taken place?! We live between Brooksville and Inverness. We've been to the garage in Inverness before without issue but couldn't get a next-day appointment for this issue. It's not worth the convenience. Next time, we'll wait for Inverness. Perhaps the repair was done properly -- too soon to tell right now -- but there was no reason for the camera to be disconnected and for them to not follow protocol of tracking the odometer. Sounds like something fishy going on...

  Response from the owner

  Angela thank you for your feedback. Please contact us at your earliest convenience to discuss this matter and work towards a resolution 352-795-7371.

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  Erin Gleason
  5

  I always go to Crystal Dodge in Brooksville for service on my vehicles, and it has always been great. I went in to get an oil change for my 2012 Durango, and I ended up leaving the dealership with a 2016 Durango - in my price range, top of the line package, and hassle-free! My salesman, Dave Shearer, and sales manager, Ron Roppolo, were great! This was my first vehicle purchased on my own and I could not be more happy. Finance was also a breeze, and I couldn't ask for anything better! I would absolutely recommend Crystal Dodge in Brooksville for service and Dave Shearer and Ron Roppolo for sales. I really could not have asked for a better experience!

  Response from the owner

  Erin Thank you for highlighting members of our sales team. We sincerely value your business and look forward to your next visit. Drive safe and enjoy your Durango!

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  tom chill
  5

  Bought a new challenger from Tommy M and Bill S was fast and easy no haggle pricing they hit me with the best price around Tampa Bay the first time, also gave me reasonable price on my trade with easy financing rate. I brought the car in for service in am was done by lunch and was clean.Great experience.

  Response from the owner

  Tom thank you for your 5 star rating and for the opportunity to earn your business. If there is anything we can do for you in the future please let us know 352-597-1265.