CrossPoint Federal Credit Union Sanford St, Hamden

CrossPoint Federal Credit Union Reviews

• S

  Shaynise Rose
  2

  Being a customer for over 20 years now I loved my experiences with Wepawaug and the staff. Since the transition I’ve been less than satisfied I don’t feel that warm intimate experience that I used to get I feel as though it’s more commercialized now. The staff is still pleasant it’s just no longer a customer centered feeling.

  Response from the owner

  Shaynise, thank you for being a loyal member! We're happy to hear our team is taking great care. We'd like to follow up with you directly to discuss your feedback and where we might be able to improve. Please give us a call and ask for Armand: 203.288.1695

• N

  Noelle Chardon
  1

  Made a request for a new card the boy told me 7-10 days so I waited, called again a girl said oh this Monday will be 5 days nothing came that whole week so I called the next Monday after they couldn’t even find the request for a new card. The boy I talked to the first time didn’t bring the request down to the department so now my bills are coming up and I can’t pay them because I’ve been waiting almost a month for a card I should’ve had weeks ago :) I’ll be changing banks definitely

  Response from the owner

  Noelle, thank you for speaking with us directly. We're happy to hear everything was taken care of and you're all set with your new card. Thank you for being a CrossPoint Member!

• F

  Francisco Alicea
  5

  Great place to do any banking needs, I love it never had an issue, very professional and super respectful, been with them for many years and won't go anywhere else, thanks for everything!

  Response from the owner

  Thank you, Francisco! We appreciate your wonderful feedback!

• A

  Alphonso Carter
  5

  Service is excellent the people are fantastic one big happy family been a member since 1997 never had a complaint a place of Excellence always a smile on their faces when you enter the building and you leave with a smile on yours

  Response from the owner

  We're happy to have you in our family! Thank you for being a member!

• J

  Jeffrey Bracale
  5

  I have been a member since it was Echlin Federal Credit Union. I have always had wonderful customer service all the way to today. Cross Point has been wonderful as well.

  Response from the owner

  Thank you for being a member, Jeffrey!

• J

  Jay stafford
  1

  Always issues with the online service. And at this very moment I have no access to my money because of the terrible online service and it being Sunday.

  Response from the owner

  Jay, we apologize for the inconvenience last weekend. The issue was quickly fixed and mobile and online banking is available again. If you have any questions, please give us a call and ask to speak with Armand: 203.288.1695

• J

  Jason Ebron
  5

  I have been there since 96 always had a good customer service and smile on their faces

• C

  Christina Amann
  5

  Been with them for years..love the branford office...great people!

  Response from the owner

  Thank you, Christina! We think they're great, too!

• Y

  Yasmin Nieves
  5

  I'm on FCU around 14 years and I love it Friendly people

  Response from the owner

  Yasmin, thank you for being a member and letting us know how we're doing!