CrossCountry Mortgage, LLC College Blvd, Overland Park

CrossCountry Mortgage, LLC Reviews

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  Carlene Villaruel
  5

  We financed our home in September with the Zinteam. It was a seamless process. Everything flowed so well i didn't need help, but if i had Shane Kellerman was just a call away. We just finished refinancing and that process was simple and quick. I'm a realtor so i really appreciate the great service and communication. I have referred them to many of my clients. A few have told me they couldn't believe how stress free they made the process. I couldn't be happier with the personal care that was given to me by the whole team.

• L

  Lindsey Dunlap
  5

  Steve and the Zin Team have been absolutely amazing through out my whole process as a first time home buyer. They took the time to inform me on how to make an educated decision by sending me an online class to take. They even paid the fee for it. Steve helped me gather all the documents I needed and improve my credit score to get the best rate. Two years later I still get helpful tips and updated information on my investment. I was able to refinance and feel like the team really looks out for me. I highly recommend them!!

• M

  Mariah Boling
  5

  Steve and Gina are awesome people that go above and beyond helping you get into your new home or existing home. We used them for our first home purchase and I don't think there is another company we would prefer to work with. Future clients you will not be disappointed.

• N

  Nikki
  5

  Steve Casterline was amazing to work with for the refinance of our home. He kept in constant contact via text, email and phone. We will definitely go to him for all of our mortgage needs.

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  Theresa's Weekly
  1

  Doing business with this company was the WORSE experience of my life. Their lack of communication and professionalism caused me not to be able to close on my house on the date expected. In turn caused us to have to put all of our things in storage and live in a hotel until they decided complete things that should have been done in the early stage of the process. Meanwhile my storage was broken into and everything stolen except two dressers and I had to be hospitalized due to all the stress they caused me. It has been over a month since I closed on my house and to this day NO ONE has taken ownership or extended an apology of any kind. Steer clear of this company if you want professionalism, communication throughout the process or someone to actually work on your file.

  Response from the owner

  Hi Theresa, due to the delicate nature of the information you share with us during your loan process, there’s only so much we can address in response to your review and we’d appreciate the opportunity to chat with you about this offline. The loan product that worked best for your situation did provide some limitations and some hard work on everyone’s side. We made every effort to offer concessions to get you into your home as that is the most important intention of all of our purchase transactions. We would appreciate the chance to discuss with you further at your earliest convenience. Thanks again for you valuable feedback.

• J

  Jared Ratzlaff
  5

  Through the pandemic the process had to be done via telephone. The team made it as painless as possible and walked us through each step so my wife and I could purchase our forever home.