Credit Union of Southern California S San Vicente Blvd, Los Angeles

Credit Union of Southern California Reviews

• P

  Paul Oja
  1

  They charge you international fee of 1% for every transaction. I started to travel a lot and you will get hundreds of dollars of fees. SF Fire CU, which I was a member before moving to LA. They NEVER charged for any ATM anywhere in the world. I thought credit unions were customer oriented and not like big banks with these fees. I am going to close my account. Also, had a main branch closed for lunch. Talked to the regional manager and he was rude, impatient and said he couldn't staff his branches. Really? Who closes at lunch when everyone is trying to come and do business when working? They had a line outside the door with upset clients. Not impressed at all with this institution. These are only the bigger issues.

  Response from the owner

  Paul, thank you for taking the time to share your feedback with us. We take our Member's concerns very seriously. We apologize for any inconvenience due to the lunchtime closures--it was something we implemented temporarily. As of January, we have reinstated our normal business hours. Regarding the international ATM fees on debit transactions, these fees are passed through Visa. We're happy to discuss solutions with you in more detail though. We also want to reassure you that your voice is heard and we would like the opportunity to speak with you directly. Please feel free to reach out to me directly--my information is below. Sincerely, Heather Bray Credit Union of Southern California Member Experience Manager [email protected]

• J

  Jordan Louis
  2

  Poor customer service. 3 times indicated call back would happen within 48 hours and no representative ever did. First experience with credit union and likely last. Past is prologue. Also terrible banking app interface. Janky and rudimentary. Taking banking elsewhere where I am appreciated.

  Response from the owner

  Jordan, thank you for taking the time to share your concerns with us. Your feedback is valuable and we strive to consistently provide exceptional service for each of our Members. We're sorry that we have missed the mark in our follow up with you. We would also love to hear how we can make your online banking experience better. Please contact us at 866.287.6225 Monday-Friday: 9 a.m.-6 p.m. or Saturday: 9 a.m.-1 p.m. and our Member Care Center will be happy to hear your concerns and assist you in resolving any outstanding issues.

• L

  Lordwilliem TV
  5

  I love Credit union of southern California the customer service is amazing and I'm proud to be a member for 12 years and counting. So much better than a bank.

  Response from the owner

  Lordwilliem, thank you for the 5-star rating! Delivering exceptional experiences to our Members is our top priority. Thank you for being a valued Member of Credit Union of Southern California--we look forward to serving you for many years to come!

• C

  Chau Quach
  1

  Tried to use the “24 hr” atm but it is inside a locked door that you swipe your debit card to open. Of course the door doesn’t open even when I swipe ten different times. I’m terrified the outside door card reader just stole my debit card info.

  Response from the owner

  Chau Quach, thank you for bringing this to our attention. We're sorry that you were having difficulty gaining access to this ATM location. It sounds like the swiper may have been malfunctioning. We are testing the swiper to ensure it's working properly. Please also rest assured that the debit card swiper does not store debit card data. For any additional concerns regarding your debit card, refer to your financial institution. If you are a CU SoCal Member, please don't hesitate to reach out to our Member Care Center at 866.287.6225 for further assistance. Sincerely, Heather Bray Credit Union of Southern California

• A

  Amy Liozza
  3

  The ATM at the Kinecta Santa Monica location was out of order when I was there last Saturday--the Diebold guys were working on it. So I had to go to Woodland Hills at night, so I decided to stop here to make my deposit. This Kinecta has a great location and simple parking. It's near my favorite stores like REI, Costco, and across the parking lot from Panini Grill. (Get the Chicken Kabob with Brown Rice.) I gave them only 3 stars (OK) because their ATM at this location really needs updating. It's one of the ancient ones from Diebold--you know--the type we were using back in the 1800's. I put my debit card in and then nothing happened for 20 seconds. I started getting nervous. Then the screen said that I put my card in the wrong way. Okay...so just give the card back to me. Nothing happen after that. I waited and waited and it was not giving me my card back. 30 seconds past by (that's along time to wait at an ATM) and nothing. So I started pushing the "cancel" button. Nothing! I was getting really concerned that it was not going to give me my card back--it was taking way too long. What was the problem. Then after 45 seconds the screen now asks me to enter my PIN. I enter the PIN and it's all of sudden working--it no longer has a problem with the way I put the card in?

• R

  Refugio Gonzalez
  1

  They can’t seem to fix their mobile app so I havent been able to deposit my checks for over 3 months now 😡😤

  Response from the owner

  Thank you for your feedback, Refugio. We greatly appreciate you letting us know about your experience and we apologize for any inconvenience caused. We would love the opportunity to troubleshoot with you. Is there a best contact number that we would be able to reach you?

• G

  G R K
  5

  They have been extremely helpful with all of my business and financial needs

• S

  S Grady
  5

  Love the staffs & hospitality I rec’d from them every visit 💜

  Response from the owner

  Your review made our day, S Grady. It is our pleasure to serve you and we thank you for choosing CU SoCal.