Credit Union of Southern California N Azusa Ave, Covina

Credit Union of Southern California Reviews

• F

  Francisco Salazar
  1

  Horrible experience dealing with this credit union. I deposited a check then a few days later my check was deemed returned and taken the fund out of my account. I had to deal with these ppl for days multiple phone calls and branch visits of they telling me that the check had already been cashed somewhere else. When that the only place I had taken the check lol. Anyway after three 3day of them not wanting bto return me my money from a valid check they finally figured out that THEY HAD MADE A MISTAKE! AND I DIDNT EVEN GET AN APOLOGY.

  Response from the owner

  Pancho, thank you for taking the time to share your concerns with us. We are sorry to hear about the mix-up with your check. We apologize for the inconvenience it may have caused you. We value your feedback--it helps us learn how we can serve our Members better. If you have any further concerns, please call us at 866.287.6225.

• Y

  Yanira Victoria
  1

  I was looking to open an account so I had placed a phone appointment online at 10:15 for a Saturday with Jazmin Avila. Saturday came around and no one ever called so I decided to call them and Gerardo tells me they don’t do phone appointments, but online they list the option for a phone appointment and they list the appointment dates and times available. Based on this experience I will not be joining and I will continue to look somewhere else. I can’t trust a credit union that can’t even get their appointments or types of appointments right not even the employees know what kind of appointments they offer. Go somewhere else!

  Response from the owner

  We appreciate you taking the time to leave a review, Yanira. We are sorry to hear that our service missed the mark. Our team continually strives to improve our service and the information you have shared has been provided to our management team. We would love the opportunity to make it right and are happy to help you with the appointment system in the future.

• M

  Martin Critchfield
  3

  new here- got transferred when our credit union was assumed or sold to them a few weeks and to get in by phone is unreal - always on phone forever this morning already holding over 10 minutes - they call this a brief delay= well it is Monday and no website access - maybe the reason -they have a special way to get to a phone teller but it does not work for me. supposed to be acct # and last of social, but I put it in and it does not work. I will actually have to go in as heading toward 15 minutes I went into El Monte and they were very nice - and they amount I wanted to withdraw was NO problem. That was nice, but the phone service here as continually sucked.

  Response from the owner

  We apologize for the inconvenience and thank you for your patience and understanding. We are experiencing an unexpected service interruption due to an AT&T outage that is affecting many communities nationwide. As you might imagine, this outage is currently impacting our phones and website; however, we are glad to know that you were able to receive service at our El Monte branch location.

• T

  Thomas Atencio
  1

  Tell your tellers that a active duty military ID is a valid form of identification! I'm sick of my wife going there, and your tellers saying that a government Id is not a valid form of identification!!! I will be calling back Monday to speak with the manager!! I worked at a bank, drivers license, state ID , passport, active duty military ID all valid forms of identification! Everyplace I worked at the same exact thing.

  Response from the owner

  Thomas, on behalf of all of us at Credit Union of Southern California, I’d like to first extend our appreciation and gratitude to your wife for her service. I’d also like to thank you for providing us with your valuable feedback. We do accept military ID as a form of identification. As a shared branch service center, we have limited access to guest Members’ account information which may require additional identification for shared branch Members if the ID presented in person is not listed on the account. Our Covina Branch Manager would appreciate the opportunity to speak with you personally regarding your wife’s experience. If you are willing, please feel free to give us a call Monday–Friday, 9 a.m.–6 p.m. and Saturdays 9 a.m.–1 p.m. at 866.287.6225 and request to speak with our Covina Branch Manager. Again, thank you for your feedback. We apologize for your wife's experience and will use this as a training opportunity for our team.

• J

  Jessica Cruz
  5

  Im so grateful for everything this branch has helped me with. I got approved here where my previous bank did not approve me for anything I would apply for even with good credit. Marvin really seemed to care and helped me with a personal loan and refinancing my car which both were approved ! Thank you !

  Response from the owner

  Thank you for your kind words, Jessica. We are excited we were able to help you with your personal loan as well as refinance your auto loan. Thank you for your Membership. We look forward to the opportunity to serve you for many years to come!

• M

  Miguel Hernandez
  2

  I visited the office to possibly become a new member. I walked in and walked to the empty Customer Service Desk. A gentleman in his office in front of me decided to pick up his phone and started to talk to someone. About 4 tellers were assisting members and 5 others were walking around to their desk. I waited for about what felt like 10 minutes, when the gentleman on the phone said he will get someone to attend me (he walked around for 5 minutes finding someone). He went back to his phone and I waited another 20 extra minutes before a worker came up to and ask to help me. BAD SERVICE!!! I decided not to join and excused myself from the building.

• L

  Lucy Alvarez
  1

  Today was one of many bad experiences my husband and I have had at this location. I don't know if the employees need to retrain on customer service and on their policies or this location is just simply not a good place to bring you're business to. We are thinking on closing our accounts because it's ridiculous to have to put up with rude customer service every time.

  Response from the owner

  We take our Members' concerns seriously and appreciate the time you took to voice yours, Lucy. We're sorry to hear that our service has missed the mark lately and that your experiences have not been better. Please know that the information you shared has been provided to our management team. We hope that you will give us another opportunity to earn your business. If you would like to discuss this further, please give us a call at 866.287.6225 and ask to speak with our Regional Branch Manager.

• E

  Elsie Cole
  5

  If I ever had a problem I called and it was looked into and solved. I've have tried other banking institutions and ran once their services did not compare to Credit Union of Southern Ca. God bless all of this business who take care of the working people.

• C

  Catherine Mendoza
  5

  Just opened an account. Employees were very pleasurable and very helpful. Answered all questions. Very happy to be there.

• W

  Wesley Lane
  3

  No phone number to reach the bank lost my wallet and had to drive all the way back to the bank from Apple valley Ca. Wow.