Credit Union of Colorado, Grand Junction Main St, Grand Junction

Credit Union of Colorado, Grand Junction Reviews

• F

  F1Fiddy Felix
  1

  If I could give you zero stars I would. Actually negative stars. Absolute worst bank on the planet. I mean every word. Disrespectful to your face and not willing to go the extra mile for a soul. Pathetic excuse for a “bank”. Do not suggest even a savings account with these jokers.

  Response from the owner

  We are sorry to read this. This review does not reflect how we do business. We'd like to speak with you directly about what circumstances led to this review and how we can help. Please don't hesitate to call the branch manager directly.

• L

  Luis Cendejad
  1

  I’m really disappointed with this credit union. They said we never submitted our insurance with them. I was paying $400 for my truck. My payment went up to $790 a month. Because someone didn’t do they’re job. On top of that I’m paying my regular car insurance which is another 450 almost $1,000 just because someone didn’t submit my insurance. I can’t believe a credit union can almost make me lose my truck. This is hurting me bad...

  Response from the owner

  Hello Luis, thank you for your review. We have looked into the correspondences surrounding insurance coverage and our records show a different scenario than what you are describing here. We do not discuss personal financial business online, but would be happy to speak with you about the details of your account. Please do not hesitate to reach us at 800-444-4816.

• N

  Nathan Herald
  5

  Been with these guys since the 90s. Hasn't let me down yet. Cannot recommend them enough.

  Response from the owner

  Thank you for your loyal membership Nathan. We are happy to serve you!

• J

  J Gilligan
  3

  Used to be a great bank. Gradually as the bank started letting everyone in the customer service and bank services have started to slide. Not what they use to be, I used to really enjoy doing business with these guys but now feel they are not much different from the big banks.

  Response from the owner

  Hi J, we're sorry to read your comments. As our membership grows, we want to maintain personal service for each member. This includes offering more digital channels to do business and expanding our branch office locations throughout Colorado. If there is anything specific about the service you've received that you'd like to discuss, please don't hesitate to reach out to our branch manager or call us at 800-444-4816.

• J

  James “K9elite” Johnson
  1

  Requiring a two year prerequisite for a business account to be open is preposterous. As a new veteran owned and operated business that’s insulting. Why would I transfer to a bank after two years that would not take me at day one? Easy pass and loss of my future business.

• B

  Bryan Perschon
  5

  Been banking with Credit Union of Colorado for about 4 years now. Since day one, I have received great customer service. I frequently visit here, and am cheerfully greeted by name.... nearly every single time. Not only is it a personable experience, but you also receive professional service as well. I highly recommend this bank/branch!

  Response from the owner

  Thank you for the kind words and review Bryan. We appreciate you loyalty and are happy to serve you!

• A

  Angela Jones
  5

  Drive-thru has nice hours, early am & late hours. Most banks have more limited hours. Staff is fast & helpful. Lots of services, loans, money market, etc, are available.

• S

  Samuel Hall
  4

  (UPDATE: this review was during a snow storm, and therefore under unusual circumstances. my experience was an isolated incident. I have changed my review from a 2 star to a 4 star.) I can never get a hold of a live person on the phone and there are frequent technical issues regarding the online banking. I should not have to drive down to the branch just to check my account balance. While in person I have had no problem with the customer service. I have no intention of doing business with this credit union in the future.

  Response from the owner

  Hi Samuel, recent weather conditions have closed our call center and Denver metro branches. We are back online today and can assist you with any specific account questions you may have. Please don't hesitate to contact us via phone, chat or email. We're happy to help. https://www.cuofco.org/contact-us

• S

  Sandra Hubbs
  5

  Best place to do all banking hands down! Best staff, best member service, best rates! They have my best interest at heart.

  Response from the owner

  Thank you for your kind words and the excellent review! We appreciate your loyal membership and look forward to serving you for years to come!

• J

  James Dores
  1

  Medical Emergency and security unprofessional attitude. I have hypoglycemia (low blood sugar)I went to sit down at the seats outside and was told by security that I couldn't sit there because its only for bank customers only. I explained to the security guard that I was having a medical emergency and just needed to eat something. His response was rather rude and unprofessional he said I could leave on my own or go to jail. (*for those of you that can relate you know just how quickly a low blood sugar event can happen I was on the verge of fainting) I was seeing spots and begged him just let me drink my Apple juice (quick and easy) he treated me like a vagrant!!! I got home and sent an email to Credit union of colorado and they too were unsympathetic to my medical condition. Please do not do business with a bank that doesn't care about the public. I have been a member for quite sometime.

  Response from the owner

  Thank you for contacting us regarding your recent experience with our security staff. We apologize for your unfavorable incident. We are taking action to avoid similar experiences in the future. It is important to note this area is private property owned by the Credit Union. We always reserve the right to limit access to this area; especially if we see any actions that could impair or infringe upon the safety and security of our members. We understand our Member Advocate Supervisor at this branch has been in touch with you. Please feel free to contact her or the Branch Manager if you have any further questions.