Credit Union of Atlanta Metropolitan Pkwy, Atlanta

Credit Union of Atlanta Reviews

• D

  Darrlynn Turner
  1

  I was looking to open and account BUT with all the negative reviews, I will pass. I am trying to support black businesses but I also need those business to be professional. I am now with Citizens Trust Bank and She'a gives the bank a bad name, she is so rude in her tone alone.

• R

  Reggae
  1

  In 2012 I financed a 2004 SUV with CUA on a 5 year term. I spoke with a representative of CUA 8 months ago (June 2018) , in which my last payment was originally supposed to be August 2018. The representative told me that my last payment would be January 2019, okay so I bit the bullet because I did deferred several payments due to financial hardship. Will now 8 months later I did a follow up before my last payment and know they are telling my last payment is March 2019. I'V PAID ALMOST $30,000 FOR A 2004 SUV!!! PLEASE I AM ADVISING COUSTMERS WHO ARE CONSIDERING CUA.......DON'T! NOT TO MENTION THAT YOU WILL NEVER BE ABLE TO REACH THEM BY PHONE.....WHEN NEEDED!

• R

  Reggie Robinson
  1

  The employees at this bank are terrible when it comes to customer service. They act as if they dont care about your concerns and attempt to pass you off on someone else. Or they will make you call an automated system that will send u in circles & then hang up on you. The bankers wont even answer a simple phone call. Im taking my money the hell outta here.

• a

  a e
  1

  I’m trying to figure out what’s going on because there was an inquiry on my credit that was not authorized. It’s been two months now. I’ve come here since October 13 and it’s now January 2 and I still haven’t had the hard inquiry removed. I’ve been sitting here for over an hour waiting to speak to the right person. I regret getting an account here this is such a hassle getting things straightened out. Sat there for over an hour and still wasn’t able to speak with anyone about a mistake they had made. What a complete waste of my time yet again. This is like the 5th time I’ve tried to get this resolved.

• A

  ADDO MENSAH
  1

  Oh boy oh boy! I thought I was alone on this on this poor customer service. They force so called Christmas loan on people who have not applied nor signed any paperwork and start deducting payments from your account. I know I am not the only one. I closed my account and went to a better credit union.

• K

  Kimbrelly Turner
  1

  Ive lost over 50 percent of my income due to COVID 19. As a result my account has had several insufficient funds charges at $38 each totalling over $100 in a short period of time. This account has several items automatically drafted from it. Overdraft protection was supposed to cover me and only charge $5. All other companies and banks have empathized with customers and reversed or postponed fees and even payments. However CUA says they are carrying on business as usual during the COVID 19 pandemic. I will be closing all my accounts once the pandemic is over. Stop being greedy CUA.

• L

  LM Smith
  1

  Established in 1928 and have not moved forward since!!!!! HORRIBLE! I have called the bank at least 30 times today and I am on my 25th time right now. No answer! Phone just hangs up and a recording says GOOD BYE!

• N

  Natural Path
  5

  As my finger hovered one star... I continued to speak with account Representative Roshanda to get a matter rectified regarding my credit card. Roshanda, made all efforts within her power to get the matter squared! I appreciate her diligence with me, the disgruntled customer. She deserves to be recognized for all she contributes to the organization. Thank you ma'am!!

• D

  DeVonte Harris
  5

  I just want to thank Mrs. Anntoniette Brown for all of her hard work in helping me with my NEW car loan. Her transparency motivated me the very first day I met her, and I just want say thank you AGAIN!!! If you are looking for a professional loving caring person she’s the one to see when you come to CREDIT UNION OF ATLANTA!! Thanks again for everything and I will be doing business with you at CREDIT UNION OF ATLANTA again!!!!!

• A

  Alexis Miller
  1

  This credit union has horrible customer service. No matter how many times you call for a particular person they do not ever pick up nor do they return your voicemail. It is not just one person, it is all of the people who try to call direct.