CoVantage Credit Union Deerwood Ave, Neenah

CoVantage Credit Union Reviews

• N

  Nichole Geldreich
  1

  I wish I could give them 0 stars. They will take money from you with no explanation and keep adding on extra money each month. If you try to get to the bottom of the issue you will speak to multiple employees. All who tell you its taken care of. Until the next month when they call asking for more money on top of your loan. Never go through them. You can find better rates and much better customer service just about anywhere else. I'm looking at you Kristen.

  Response from the owner

  We're sorry to hear that our service did not live up to your expectations. We'd be happy to discuss this experience with you if you'd like to give us a call at 800-398-2667.

• C

  Colleen Lehrer
  1

  They made a $100 mistake on my checking account and they’ve only been in charge of my account for about a week. It took 3 phone calls and being on hold for an average of 10 min each time. One electronic signature on my phone in order to get their mistake fixed. Just under 24 hours total. I think the first person I talked to apologized but barely. After that I was treated like they were doing me the favor. There are other really good credit unions in my area that I will be moving my business to. Evergreen is one. Hope this review helps someone make an informed decision.

• K

  Keri Kelsey
  2

  I'm giving them 2 stars because the woman from Shawano is amazing to work with: however, the ladies at the branch in Neenah are very slow and seem to have no training at all when it comes to loans. My boyfriend got a loan for a new car and used CoVantage because it is close to our home. He set up everything for the loan via phone with Kristen in Shawano. She said all the paperwork would be available at Neenah and he just needed to stop in to pick up the check. It took one and a half hours for the ladies at the Neenah location to figure out what to do. They didn't every know how to print the paperwork. It took 3 of them to figure out how to handle the loan. It was painful. A couple days later, my boyfriend asked me if I would stop into the bank and pick up the temporary plates. I stopped in there and was treated like I was trying to commit a crime. They wouldn't give me the plates and one of the three women who were helping me, scolded me because he hadn't brought in the title, which was being mailed to us. One of the women walked away and I had to ask if she was helping me, they other didn't know. She had gone into her office to call my boyfriend, who was sleeping because he works 3rd shift. He didn't answer his phone, and they would not give me the plates. I imagine they have a large number of people coming in to steal temporary plates. The rude women who had attempted to call him, emailed him saying "A women claimed to be your girlfriend came into the branch today asking for your plates. We weren't about to just give them to her...." I, personally would NEVER use them for my banking or loans. I know my boyfriend will be moving his loans to another bank as soon as the current issue is settled. They are rude, slow, and have no clue what is going on. Maybe they can do regular withdraws and deposit transactions, but that must be the limit to their intelligence.

  Response from the owner

  A member of our team will be following up with you!

• m

  michele sikora
  5

  I have been banking with them since 1976 (formerly Antigo Co Op Credit union)..... Never had an issue and always had outstanding service.

• H

  Heidi Kissling
  1

  Could care less about their neighbors in residential neighborhoods. The parking lot lights make it look like daylight all the time.

  Response from the owner

  Heidi, the branch manager of our Neenah location has been trying to reach you. Please call her at 800-398-2667 when you have a chance.

• S

  Stoney Tree
  5

  Excellent to work with, very responsive and helpful. I will recommend all my family and friends to bank here!

• W

  William Mccarthy
  1

  Will nickel and dime you from your money with miscellaneous fees that they don't tell you about.