Corporate America Family Credit Union N Michigan Ave, Chicago

Corporate America Family Credit Union Reviews

• Y

  Yolanda Willis
  4

  The customer service is excellent. When I called the representatives have always been friendly, courteous and helpful. The loan department is excellent. They were able to process my loan in one day. The only problem I have, when sending money to my account CAFCU from an external bank (CHASE), it takes days before it reaches my CAFCU account. My external bank (Chase) and CAFCU are both in Illinois and I don't understand why it takes up to 5 days for the deposit to hit my CAFCU account. Overall I really like the credit union but they need to find away to get deposits in accounts quicker.

  Response from the owner

  Thank you for sharing this feedback about your experience, Yolanda. We understand this can be frustrating. This is the standard timeframe for institution-to-institution transfers, even if the institutions are in the same state. We will be sure to share this feedback with the appropriate department as we always strive to deliver an excellent member experience. We appreciate your membership!

• H

  Helene Rainville
  1

  Called ahead about getting a check for my home closing using "Shared Services" from another Credit Union. They said yes on the phone. I show up in Rosemont and the teller refuses. They said that HQ got it wrong. Called HQ and they said yes again but not before telling me that I was probably confused about the shared services and giving me an attitude in tone. Then put me on hold and left me there. Go to American Airlines credit union in Rosemont. I was in and out in 2 minutes with the check. I should have lost 30 minutes from work, instead it was nearly 2 hours.

  Response from the owner

  Helene, thank you for sharing this review with us. We would like the opportunity to speak with you about your experience offline; and see how we can try to make things right. You can reach our Member Center by calling 1-800-359-1939, Monday through Friday from 7 a.m. - 7 p.m. CST or visit www.cafcu.org/ContactUs for other ways you can connect with us.

• J

  Juanita Walker
  1

  I called the branch manager to get a vehicle loan and was approved for $25,000 with my trade in and $500 down payment.The next week I went into a reputable dealership and give my information to them about my approved loan. I have been playing a cat and mouse game with them ever since! The branch manager came up with all different excuses about my trade in and my FICO score. Leaving me frustrated and embarrassed! Next time before giving approval for a loan ask more detailed questions!! This branch manager has no integrity. She dangles a carrot of an assured car loan only to snatch it away with trade in stipulations and extended warranty plans at the brink of closing a sale with a dealership. I have wasted my vacation time and money and still NO VEHICLE!

  Response from the owner

  Hi Juanita, we are sorry to hear that. Your experience is definitly not what we would like for any of our members. We will have someone look into this and reach out to you for additional clarification and see if we can find the appropriate resolution for this.

• C

  Crystal Birch
  1

  This credit union is a scam and a joke. I wouldn't refer anyone to them. They are terrible and their customer service is awful. When dealing with an issue Ivonne treated me terribly and acted as if I wasn't a paying customer.

  Response from the owner

  Crystal, thank you so much for sharing this feedback. Your experience was definitely not what we want anyone to have with our credit union. We would like the opportunity to discuss your concerns and see how we can try to make things right. You can reach our Member Center by calling 1-800-359-1939.

• R

  Ron Tribble
  1

  The customer service we received from this credit union was not good at all. I will definitely not do business with them again. When we called them to discuss our account, they acted like it was an inconvenience for them. We lived in a different state so we couldn’t just go to the branch. It wasn’t a one time thing with a single teller, it was every time we called. Save yourself the hassle and go somewhere else.

• R

  Ryan Green
  5

  I've been banking with CAFCU for over 5 years now and have never had any issue with them. In the rare instances where I need their customer assistance, they have been nothing but helpful and courteous. Their services are very easy to use and sensible.

• S

  S J
  1

  THE WORST CUSTOMER SERVICE EVER. Especially the member service Team! Ivonne was a total rude, unprofessional being. As long as you are taking out loans and “not causing them a loss” it’s ALL GOOD AT CORPORATE AMERICA FAMILY CREDIT UNION!! Don’t waste your time with them!

  Response from the owner

  S J, it's disappointing to hear you feel this way, as it does not align with our commitment here at CAFCU. We'd be grateful for the opportunity to discuss this further with you. Thank you.