Corning Credit Union - North Carolina Regional Office Federal Park Dr, Wilmington

Corning Credit Union - North Carolina Regional Office Reviews

• J

  J F
  1

  This CU helped my ex husband commit theft by allowing him to deposit a joint IRS check that was in both of our names, without my signature in person or my signature at all, and they just let him deposit it into an account I had zero access to. They broke a federal regulation and refuse to investigate even though I have proof, until I pay to hire a lawyer and start a civil case for a check I had as much right to as he did. They took my rights away to my own money, and let him steal it from me. It’s criminal and wrong!

  Response from the owner

  Hello. We’re sorry to hear about your experience. Please contact us at (800) 677-8506 with more details so that we can better help. Or, if you prefer, please direct message your contact information to our Facebook page (https://www.facebook.com/CorningCU/) and we will have someone contact you.

• J

  Joyce Englehardt
  3

  I have really enjoyed banking with this company until we started dealing with their overdraft policy. We have 2 separate accounts with this bank and put in a lot of money every month. Our last bank gave you 24 hours to correct the overdraft and I believe that’s how every bank should be especially if you have a personal and a business account with them and always correct any issues we have. They don’t even give you a chance to fix the overdraft before they are charging fees. We are all human and some people are just too busy to remember everything and make mistakes. This bank is wonderful except for that one

  Response from the owner

  Hi Joyce - we're so sorry to hear about your experience. A member of our team is going to reach out to you to see if we can help to resolve this. Thank you for your feedback -- it allows us to keep improving, and we always want to provide our members with the best service! We'd love the opportunity to earn another star or two. :-) Thank you for your membership!

• P

  PAULA LEE
  5

  I just wanted to say that everyone at this bank location is wonderful! But I wanted to give a shout out to Neil!!! I sent my best friend into the bank to deposit my paycheck since I am disabled. I can sometimes come in but on my bad days I just can’t walk from the pain. I was getting a little cash back and forgot that was going to need me. I want you to know he walked out to check my license to verify me as the account holder! My heart was so touched by this that I will never forget his kindness. The world today is so disconnected and he proves that people do still look at for each other. Neil if you see this thank you from the bottom of my heart for being you!

  Response from the owner

  Paula, thank you so much for taking the time to give us such an amazing review! Our members are our family, and we wouldn't have it any other way. We strive every day to provide the best customer service in the world! We will make sure Neil sees your comment. Thank you again for your review and for your membership! :-)

• d

  demetria padgett
  5

  I absolutely love this bank! The customer service is amazing, it's the closest thing to a home town bank feel that I have found comparing to how banks used to be years ago. The employees know you by name and are so friendly and helpful. I also love how the credit union doesn't have all of the fees attached that traditional banks do.

  Response from the owner

  Wow! Thanks for the love, Demetria! We love you too!! :-) Knowing we are making our members happy makes us happy. It's our goal to provide our members with the best customer service anywhere. Thank you so much for your membership!

• C

  Carl Holt
  5

  Excellent customer service and reasonable rates

  Response from the owner

  Thanks so much for the love, Carl! It's our number one goal to provide all our members with the best customer service in the world, so we love to hear reviews like this! Thank you again for your feedback, and thank you for your membership.

• A

  Alicia Sky
  1

  The dumbest bank you could’ve ever bank with 0/10

  Response from the owner

  Oh no Alicia! We’re so sorry to hear you didn't have a good experience. Please contact us at (800) 677-8506 with more details so that we can better help. Or, if you prefer, please direct message your contact information to our Facebook page (https://www.facebook.com/CorningCU/) and we will have someone contact you. We pride ourselves on our service and would love the opportunity to discuss this further.

• A

  Auburn Yates
  5

  Neil and Morgan were by far the most helpful and respectful employees!! I'm very thankful for them

  Response from the owner

  Thanks so much for your 5-star rating and for taking the time to give us such an awesome review, Auburn! We're so happy to have you as a member. It's our goal to provide the best customer service anywhere, so we love to hear feedback like this! Thank you for your membership!

• j

  jackie margoles
  5

  I want to thank “Julie” at CCU for her professional help when I was conducting Business, she went out of her way to Print work that was needed to expedite My business there.. Outstanding employee..

  Response from the owner

  Hi Jackie! Thank you for your kind words and for the 5-star review! It's our goal to provide our members with the best customer service anywhere. We love to hear feedback like this! Thank you for your membership.

• R

  Romeo Smith
  5

  Everyone at this branch is very knowledgeable and take good care of the members. It's always great to be greated with a bright smile.

  Response from the owner

  Thanks so much, Romeo! Your review made us smile. :-) Hope you have checked out the new regional office!

• T

  Ted Glackin
  5

  The staff here is exceptional, they know me by name and they are helpful beyond their duty each time I visit. I will bank here forever.

  Response from the owner

  Your review makes us smile. Thank you so much! So happy you are a member.