Cornerstone Financial Credit Union W Northfield Blvd, Murfreesboro

Cornerstone Financial Credit Union Reviews

• L

  Luigi Lopes
  5

  The whole team is just a pleasure to deal with. The team was cordial, direct, flexible and above all, they understood my needs and went above and beyond to address them. if you are looking for a loan, or anything bank related, do not hesitate to contact them!!!

  Response from the owner

  Such a terrific 5-Star Review! Thanks so much for the kind words and for spreading it to others. We love our members!

• B

  Brandon Delk
  1

  I used Cornerstone for years. Then I began to be charged $3 monthly for a statement fee. I recently opened an account to use for an auto loan, but got a better rate elsewhere so I called to close the account. I was charged $25 as a closing fee which was never mentioned when I called about closing the account. Basically this company took $28 from my account for nothing. I would not recommend this company to anyone.

  Response from the owner

  We apologize for the issues you experienced with us. It is true that we do charge a $3 fee for paper statements and we do encourage opting into estatements as they are more secure and arrive much faster. The $25 closing fee is set as a safety net for consumers to not open and close accounts frequently. I do apologize that this wasn't brought to your attention when calling and will work with our represenatatives to be sure members are notified.

• B

  B MM
  2

  Front line folks are friendly and helpful. Lending department was unprofessional, lacked communication and honestly just disappointed me as a fellow lender. Of course it could be that the lender that picked up my file was over eager to begin her vacation. Bad timing on my part.

  Response from the owner

  I'm sorry to hear about your experience with us. I attempted to find your specific issue but was unable to locate your name in any correspondance or loan related products. I just wanted to make sure you have the right institution and, if so, would you mind reaching out to me personally as we would like to address any service issues that you may have uncovered. My name is William Frye and I can be reached at 615-385-6821.

• L

  Leslie Russell Yost
  5

  We’ve been members of Cornerstone Financial Credit Union for over ten years. Consistently amazing, personal service. I’d recommend them to anyone iso a good financial institution.

  Response from the owner

  Thanks for the great review. We love our members!

• C

  Colton Waynick
  1

  Customer service is awful and their accounts/rules are just ridiculous. IvI' had money disappear, charges that were unexplained, math didn't add up, all kinds of issues. Cancelling my account with them asap.

  Response from the owner

  I appreciate you bringing this to our attention. I would urge you to reach out to me personally on Monday so we can identify these issues. I can certainly explain any charges and any money you say disappeared. My name is William and I can be reached at 615-385-6866

• L

  Lauran Staggs
  5

  Awesome customer service, friendly staff, great interest rates, family oriented. I would recommend CFCU to anyone!

• C

  Camisha Swader
  5

  Awesome credit union very professional and reliable and there when I needed them.

• S

  Scott SmithTN
  5

  Excellent Credit Union, friendly, helpful staff, very professional and reliable!

• A

  A
  4

  The bank employees are very kind