Bank of America (with Drive-thru ATM) Memorial Blvd, Murfreesboro

Bank of America (with Drive-thru ATM) Reviews

• M

  Mikey Hendley
  1

  Whatever you do, avoid this branch of BofA. Absolute worst experience I’ve had (on multiple occasions) when banking here. Wait time is astronomical, service is appalling, and when you FINALLY do get service it is generally useless. A quick deposit that should take at most 10 minutes, takes 15-20(on average). A specific teller I’d like to point out is a older blonde teller. Not sure what her issue is, but has been rude on countless occasions for the simple reason of having to do her job. Why she is still employed blows my mind constantly. I will drive an extra 20 minutes just to avoid a negative interaction with her (which is every time). I refuse to bank at this location ever again, even if I have to crawl to the next location.

  Response from the owner

  Hi Mikey. Thanks for sharing feedback about your recent experience with financial center associate. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan

• M

  Mya& Fam
  1

  This bank will not answer the phone I’ve called for a week straight and they refuse to answer

  Response from the owner

  Good morning Mya, we are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• ف

  فنجان قهوة
  1

  Worst Bank of America in the city of Murfreesbo rd with a worst store manager you can deal with , first time been there and last time

  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook at https://www.facebook.com/BankofAmerica

• D

  Donovan Chrisman
  5

  I am not normally one to write reviews but after all the negativity I had seen on this location I felt led to say something positive. My experience there was very good. I had brought some change in to cash in and deposit and didn't know it needed to be rolled. Rather the teller turning me away like she could have, she allowed me to sort my change there at the counter to the side out of other people's way and then cash it and deposit it. Proud to be a BOA member. Thanks for your service!

• D

  Daniel “Keith” Boyce
  1

  They will not even cash their own check without charging you $8. Unbelievable! Do they not trust their own accounts?

  Response from the owner

  Hello Daniel. We value your business and are sorry that you were disappointed. If you need assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

• K

  Krys
  1

  Worst service ever. They forced people to wait outside...then when inside they had the AC so low a pregnant lady almost passed out from the heat. Waited 40 min and still never had service. They only paid to have 1 clerk. Two managers didn't do a single thing while we waited in like 10 15 people deep. One manager just left!!!!! Needing to find another bank.

• L

  Lavern Webb
  5

  I had a wonderful experience working with Andrew at the BOA on Memorial. He was able to help me set up my account with Merrill Edge and also followed up with me afterwards to see if I needed additional help. Great customer service.

• T

  Thomas Leinart
  2

  1:18pm on a Wednesday. Inside there are 6 teller windows, only 1 open. People lined up halfway to the door. Drive thru windows closed. What gives? If you don't value my business just say so. Customer service is what differentiates backs these days.

• B

  Brian Thompson
  1

  Horrible service, we’ve BOA account holders for over 10 years and have multiple accounts and credit cards. We haven’t had the need for much out of the ordinary from them, but needed a cashiers check today for a new home purchase. My wife scheduled and appointment at 1:30 today, was on her way to that appointment and got a notification at 1:27 that her appointment had been cancelled. She got to the bank and was greeted at the door by 2 female employees that were in the process of locking up. My wife then asked why they had cancelled the appointment so late and they said “Sorry we are trying to deal with a global pandemic.” How rude and disappointing, and we have no way of getting a cashiers check today now. I will suggest anyone I interact with to not consider BOA as a result of this horrible service experience. Also, we’ll be transferring all our accounts over to another bank now as well.

• C

  Cameron Martin
  1

  I walked in to create an account on a day that wasn’t even that busy and sat there for over an hour and a half, I’ve watched 3 people before me get up and walk out because who knows how long they been sitting here. Unless you like sitting and wasting your day away I wouldn’t go to Bank of America. I highly recommend checking out Reliant Bank.