Cornerstone Financial Credit Union Trenton Rd, Clarksville

Cornerstone Financial Credit Union Reviews

• A

  Austin Hedrick
  1

  It's sad that this place is always like we're here to help you but yet when you need the help like refinancing a loan that the payment is so stupidity high on but yet oh well we can't do that this place has been horrible and I've been with them for 8 years please don't waste your time with this place go somewhere else that will treat you a lot better

  Response from the owner

  We always appreciate feedback for our service levels but in this instance we would need you to reach out to us to discuss your experience. We show multiple issues with loan repayment over the years but this would not be the proper avenue to discuss. Please reach out to me at 615-385-6821 and we can discuss more thoroughly.

• J

  Jennifer McDowell
  5

  This is by far the best credit union I've ever been lucky enough to be a member at. The staff are carrying, the rates are competitive, and they are there to help you with whatever your needs are. I had not had any experience with any other branches other than the Clarksville branch, but that's the best branch in my opinion!

  Response from the owner

  All of our branches are great but we DO love the Clarksville Branch! Thanks so much for the kind words and thanks for being a member.

• C

  Corey Watkins
  1

  A $9.95 convenience fee to make an online payment is outrageous... Their interest rates are also high- shop around and you will find a cheaper option for auto loans.

  Response from the owner

  I'm sorry that this fee has disappointed you but let me assure you this fee is passed on from the vendor we use for same day processing. This online payment feature is designed for those who are trying to make payments at the last minute. We have multiple fee-free options that I would encourage all members to use. A few years back we were made aware that a quick one time option wasn't available so members would incur a late fee if they hadn't made their payment on time. Please give us a call to help you either set up a scheduled transaction or to explore additional ways to make your payment. Also, our current auto rates are some of the lowest to be found in middle Tennessee at less than 2.00% APR as of July 21, 2021.

• K

  Keith Fox
  5

  Have always been able to have the help I required on the road to my success. This help includes vehicle, personal, and Christmas planning. Very friendly, professional, and caring staff. Would recommend them to everyone.

  Response from the owner

  Thanks for the kind words Keith we're always happy to hear fantastic remarks such as this. We are focused on you!

• J

  John Paul Williams
  5

  Fantastic customer service, knowledgeable staff! Brantley helped me with an awesome credit opportunity and was very professional and timely!

  Response from the owner

  Thanks so much for the 5-Star review! Our members are the best and Brantley is a terrific asset to Cornerstone!

• V

  Vanna Fender
  5

  Kind and very considerate folks, and have done a lot to help me and my family finance cars. I would highly recommend them!!

• M

  Matthew Johnson
  1

  When u can't make a payment over the phone with a credit card... What kind of financial institution is this? Worst mom and pop business I've ever seen! I don't even have a business and I can take credit card payments.. If I could leave zero stars I would!

  Response from the owner

  Matthew- Let me first apologize to you for this unfortunate occurrence. We can, in fact, accept this type of payment and I regret that our representative miscommunicated this to you. We are going to reach out to you to see how we can assist and hopefully put a positive exclamation point on the situation. Please don't hesitate to reach out to us in these matters as it helps us make sure consistency exists across all of our representatives.

• B

  Becky Pere
  5

  The one issue I had was resolved quickly. I felt like they cared about me as a customer and went out of their way to help me.

  Response from the owner

  Thank you so much for the kind words! We're glad to hear your issue was resolved and appreciate your business!

• P

  Patty Buie
  5

  Customer for 20 years now, great people.

  Response from the owner

  Thanks for letting us know! We're focused on YOU Patty!

• J

  Jennifer McNoneya
  5

  Always friendly and great customer serivce

  Response from the owner

  Thanks so much for the kind words! We're always happy to hear our members receive great service!