Cornerstone Bank Center Depot Rd, Charlton

Cornerstone Bank Reviews

• J

  Judy T
  1

  Update 2/2/22: It’s been 3 days and no word from these people about my online application. Luckily, I found a new bank. I just requested to cancel my application with these people and I better get my deposit back! Don’t bank with these people. You won’t get to talk to a person in the branch nor do the call center people care about their jobs. Just look at all the other 1 star reviews for this place and their other locations, it speaks for itself. Oh and don’t buy their fake responses either they are not genuine they just want to make it look like they care, but they don’t! 1/31/22: I submitted an application on line and it is still not “reviewed” because there are a lot applications in front of me. Ridiculous how many people do they have working that they can’t even get an application reviewed. I’ve dealt with other banks who get applications reviewed way quicker than these people. It should not take over 24 hours to review an application! If your company responds back with call our customer service department, don’t bother because that’s who I’ve been dealing with this whole time. They are of no help!

  Response from the owner

  Thank you for sharing your feedback on your experience with our application process. Due to uptick in fraud and in order to protect customers and complete our due diligence, new applications can take 24 hours for our teams to review. Please let us know if you have any additional questions. We appreciate the opportunity to help you with your financial goals.

• J

  Jessica Thibodeau
  1

  My boyfriend and I deposited our checks and the woman put his check into my account and my check into his account. The last time we went there we were questioned on the legitimacy of our paychecks. This place is ridiculous and full of people who have no idea what they are doing.

  Response from the owner

  Hi Jessica, thank you for bringing our attention to your recent experience at our branch and thank you for your understanding when we called you to discuss the correction. We apologize for any inconvenience this may have caused. If you would like to discuss this further, please call us at 800-939-9103.

• S

  Sarah Gustafson
  5

  The service from Cornerstone has been amazing during the recent crisis in this country. I've felt like I'm in an advertisement for how banking should be. Heather Dumais made the application and approval for the PPP Loan efficient and seamless. Sabrina Webb went above and beyond, staying late one day to ensure the paperwork got where it needed to go and helping make the drive thru experience faster by getting items I needed prepped before getting there. Thank you so much for your outstanding service and dedication during these challenging times!

  Response from the owner

  Hi Sarah, thank you for taking the time to share your experience! During these challenging times we focus on respect, integrity, trust, and excellence to provide the very service possible.

• d

  danny vee
  1

  Called in for a double charge on my account for an order I didn't make twice on and all I was told is to contact customer service and wait. So I did, through email which is the only way. No response from them. I received the 2nd package of the order I clearly didn't want, so I called the bank again and all they said was well if you want your refund send it back. Well duh, clearly. But what you dont get is I'm spending more money on a 2nd package I didn't order so I want my full refund. I felt like the bank should of handle this for me or at least help me out more. But I guess people cant do their job right so here I'am leaving a review because I'm a customer who's not satisfied.

  Response from the owner

  Hi Danny, we care about our customers and their experiences. We are currently researching this and someone will be reaching out shortly.

• A

  Anthony Allen
  5

  The cashiers are so courteous. The deposits go through quickly. Marisha, especially, goes over and beyond for her customer base at the Sturbridge branch. Extremely good business account offerings also. Recommend for all to use

  Response from the owner

  Hi Anthony, thank you for taking the time to review Cornerstone Bank and thank you for your business. We’re happy that you are pleased with our banking services!

• M

  Matthew Lovely
  1

  Staff is great but they close so early- they're the most inconvenient bank to deal with because when you need them after work they don't care about you and close their doors.

  Response from the owner

  Hi Matthew, we care about our customers and their experiences. Please contact us at 1-800-939-9103 during business hours to discuss your concerns. Thank you.

• b

  bryan melanson
  5

  Only go to the Charlton branch and everyone there is always friendly and helpful 🙂

  Response from the owner

  Hi Bran, thanks for taking the time to review our Charlton Branch. We appreciate your feedback!