Core Bank Q St, Omaha

Core Bank Reviews

• N

  Nicole Moses
  1

  Update! After posting this review they sent me a letter closing my account and returning a very small amount of money. Avoid them. This bank takes advantage of single mothers, charging over $1000 in bank fees over the last 3 months for the same charges. It is impossible for me to catch up, as they keep charging me for the same mistake I made back in October. They have no compassion for individuals, they refuse to help me. Branch manager "Mark" and the assistant manager "Sarah" do not answer phone calls or return them. If a call is returned at all it is several days later. If I attempt to visit the bank to speak to them in person, they are conveniently gone to lunch, or on a break, each time I try. This is the worst customer service I have ever recieved. I have been a customer for more years than I can remember and there was a time when I absolutely loved this local bank. You could connect with a real person if help was needed and they would actually help you! They also reply to reviews stating they will reach out to you and then they never actually do.

  Response from the owner

  Hello, Nicole. Our Senior Banking Center Manager has made several attempts to contact you. Please call him at 402-898-3327 and he can talk through your needs right away. Thank you!

• J

  Jordan Leach
  5

  Service is great! Every time I walk in there I'm greeted. The staff makes me feel welcome, and I've never had a problem there before. I go in there quite often so some of the staff knows me by name, which makes me feel all the more welcome!

• c

  connor swanson
  1

  Worst customer service I’ve ever experienced. They nickel and dime you like crazy, raised their fees, and just shortened their business hours. The people in the corporate office are generally nice and try to be helpful, but the staff at the 168th and Q location are the worst.

  Response from the owner

  We appreciate the feedback, Connor. This is not indicative of the kind of service we strive for. The Branch Manager will be reaching out to learn more about your experience. Thank you!

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  Noah Meloccaro
  5

  I’ve never had an issue here and have been using this bank my whole life! The staff is super helpful and has good suggestions when I have questions.

• H

  Heather Theisen
  5

  Austin was great to work with! So happy we chose Core Bank!

  Response from the owner

  Thank you so much, Heather. We appreciate you and your business!

• E

  Emma Altman
  1

  Most incompetent company I’ve ever come in counter with. Would not recommend.

  Response from the owner

  We appreciate the feedback, Emma. This is certainly not indicative of the expectations for a Core Bank customer experience. Please reach out to our Senior Banking Center Manager at 402-898-3327 if you’d like to discuss the matter further. Thank you!

• S

  SlickShoes44
  5

  Great bank with a friendly staff.

  Response from the owner

  Thank you so much for the review. We appreciate your feedback!