Copper State Credit Union W Bell Rd, Phoenix

Copper State Credit Union Reviews

• J

  Janet Fiala
  5

  In regard to my experience at your bell location in location in Phoenix I would like to make sure that this particular branch and is in particular shay Murphy and the management herichmond here was excellent I reserved service above and beyond what I would have expected and even in spite of some roadblocks along the way and it was critical that I get this paperwork done today I can't

  Response from the owner

  Hi Janet, thank you for taking the time to leave your feedback! We’re glad you received excellent service. Please let us know if there is anything further we can do to help! Thank you for your membership.

• L

  LUANN ALBANESE
  5

  This is a wonderful bank with wonderful attentive people that work here and truly care about their customers

  Response from the owner

  Hi Luann, thank you for your kind review! We appreciate your membership and hope you have a great day.

• A

  Anne MacKoelyn
  1

  I've had a great experience with DVCU up until the merger, even through a move out of state. I maintained my account with them for over a year out of the state because of the level of service they provided. Now, I haven't received a debit card for one of my accounts, can't activate the card for my primary account, and can't get help from "customer service". They don't have answers and don't know what is going on. They tell you to call the customer service number and use broken prompts, or wait 2 business days for a response. In the meantime I have no access to my funds at the first of the month when rent and other bills are due. It may be time to find a new place to bank in my new home state. Thanks for the prompt response. However this isn't Facebook. How would you like me to contact you?

  Response from the owner

  Hi Anne. We're sorry you're having difficulty right now. We apologize for the inconvenience. We greatly value your membership! Please reach out to our Member Support team at [email protected] and we'll get you taken care of. Thank you so much for taking time to give us feedback.

• C

  Colby Brockman
  5

  I have had multiple financial transactions with Shea M. at Copper State Credit Union and each time the process has been efficient and seamless. Shea provides exactly what you would expect for customer service. She was very attentive and always available when there were questions.

  Response from the owner

  Hi Colby! Thank you for taking time to leave us feedback. We are very glad to hear you've had a great experience. Thank you for your membership!

• D

  Doug Ellsworth
  5

  Shea was awesome to work with for my auto loan, i have been a long time Deer Valley member and was a bit reluctant when they merged with Copper state, however Shea went above and beyond to help me get my loan approved quickly so i could go get my new truck tonight, she was also super friendly and knowledgeable.

  Response from the owner

  Hi Doug! Thank you for your membership! We are happy to hear Shea took great care of you. Thank you for taking the time to let us know. Congrats on your new truck! Have a great day!

• J

  Judy Treon
  2

  Customer service is not what it was before the merger. They lost(?) some wonderful employees with DVCU. And the app stinks, I'm currently trying to schedule an appointment to access my safety deposit box & simply cannot do it. It just keeps 'loading'.

  Response from the owner

  Hi Judy, we're sorry to hear you feel our customer service isn't up to par. We would love to discuss more details on this with you so we can look for areas to improve. You can access our appointment portal online as well on the app. We apologize it was not loading. Thank you for taking the time to let us know!

• M

  Mark Caldwell
  1

  I have my car loan with deer valley. I purchased a standard 2013 Dodge Charger and I still have a $6000 balance. I purchased my vehicle in 2014 for my 23rd birthday it was my first time buying a car so I was very excited. I have automatic payments set up for a small discount but it’s only .05 of a discount. When I first purchased the vehicle it all seemed fine about a week or so later I got a call from deer valley saying there has been a change, they said the sale price has been reduced so there have been some adjustments. I was very happy. What I didn’t realize is that the interested was raised. And I know it had nothing to do with my credit I’m a home owner and had a credit score of 730 or so at the time. I don’t understand why a sale price would be reduced after I purchased the vehicle. A friend explained it has something to do with their back end commission I can’t remember the details he said it’s very common. yes it was my fault for not reading the fine print. But I can’t believe how they can take advantage so careless. I wouldn’t recommend this credit union for vehicles.

• F

  Francisco Gonzalez
  1

  dislike this credit union, service is slow, tellers are slow, would not recommend it to anyone, being making car payments for almost a year, they asked me every time for all my information when they have my driver's license with them, I asked why? they said in casa something happened, you have all of information in your files, just want to make my car payment and get out, I will recommend Desert finance credit union thanks. can't wait to finish paying for my car.

  Response from the owner

  Hi Francisco, we're sorry you have had a negative experience. We welcome opportunities to further train our teams. If you would like to follow up with more details or have a manager contact you, please let us know. You can call in to 602-375-7300 to provide further details. Thank you.

• S

  Santos Celiz
  5

  Thank you Lalo Escalante for getting My Car Refinanced and my wife's Car loan Approved. You went above and beyond. We Thank you for Your help. You took a big percentage off our loans. your honesty and hard work are well appreciated. Thank you Again.

  Response from the owner

  Hi Santos, thank you very much for the great review. We are glad to have been able to help you save! Thank you for your membership!

• B

  Ben Lerner
  5

  I have been a member of the branch since I was probably a baby having the account started as a college savings. The staff have been great to me for over 20 years of using them myself and never done me wrong. Jim is amazing and is never allowed to retire and love the whole team!!!

  Response from the owner

  Hi Ben! Thanks so much for the great review and for your long membership! We appreciate you! Have a great week.