Copper State Credit Union W Thomas Rd, Phoenix

Copper State Credit Union Reviews

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  Jazmin Molina
  5

  I opened my checking and savings account with this amazing credit union. I want to start with the magnificient customer service that I received from Loreto, the manager at this branch. She gives so much kindness and effort to her members and answers any questions that you might have. The amazing member service is reflected with her team as well, and you will feel very welcome at this branch. I am very impressed by their vision, hard work, and outstanding performance. It is a very relaxing atmosphere and it is such a positive environment that leaves you wanting to come back for your daily financial needs. Thank you so much!

  Response from the owner

  Hi Jazmin, thank you so much for your glowing review! We are so happy to hear you are satisfied with our staff and member service at the Encanto Branch. We appreciate your membership and welcome you the credit union! :)

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  Joy Sanjuanero
  5

  Leslie helped me out today and got everything I needed ready quickly. I've come here a lot in the last few years and each time everyone is very helpful and knowledgeable.

  Response from the owner

  Hi Joy, thank you so much for your review! We are so happy to hear you're pleased with the member service at our Encanto branch. We appreciate your membership and hope you have a great day!

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  Ethan White
  5

  This branch was so amazing! This was my first time coming into this branch and they were so friendly and helpful. When I went in there was a line. I was greeted at the door by a banker that asked what I was in for. I told them I needed to make a deposit. He gave me other options on making the deposit. The ATM was the best option for me. He walked me over to the ATM and showed me how to use it to make my deposit! Thank you for the help!

  Response from the owner

  Hi Ethan! We're so glad to hear you had a good experience with us. Thank you for taking the time to let us know! Have a great day!

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  Joshua Smith
  4

  Check membership rules on website before making trip. Quiet spot to do banking, not super easy to see from road but north side right after 3rd street light pole w. of 15th ave.

• M

  Misty Vasquez
  5

  I have been banking with this credit union for many years (after closing my account at a national bank). I especially love this location, the Encanto Branch. Right near downtown Phoenix, so convenient and I love the service that I get here. The employees are always friendly, SUPER helpful and nothing short of amazing. The branch manager Loreto Osuna is really on top of things. She takes such good care of her customers. I have my car loan through this bank, as well as some personal loans, and everything is super manageable through their online banking system. Everything is very easy to navigate. I also love that when I call Customer Service that I can actually speak to someone right away. It just feels more personal. Like I am not just a number. I highly recommend this bank and check out the Encanto Branch they are pretty awesome.

  Response from the owner

  Hi Misty! Thank you for the awesome review! We are glad to hear you enjoy your Encanto location. We appreciate you taking time to leave us feedback. Thank you for your membership!

• s

  sianna vadez
  5

  First time at the new copper state location it was very well renovated, along with the new and great renovations the employees were great, provided great customer services. I went in for a simple deposit, was also informed about the fully service ATM. Can not wait for my next visit. overall AMAZING!

  Response from the owner

  Hi Sianna, we're glad you enjoyed your visit. Thank you so much for sharing your feedback. Have a great day!

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  Muffy Bennett
  5

  I have been with this credit union since 1991. The employees are courteous, professional, and have outstanding loan rates. Sure, more locations would be great, but it is worth the drive for their outstanding service.

  Response from the owner

  Hi Muffy! Thank you so much for your very long membership! That is awesome to see! We appreciate you taking time out to give us your feedback. Have a great day!

• L

  Lander Mike
  4

  I love this bank but getting direct deposit is a little upsetting. I work early mornings and some Friday mornings my gas would be on that E mark so I would have to call in late for a few hours until the bank opens for me to receive my cash. Only one disappointing issue for me.

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  JOSEPH YRIGOYEN
  3

  I've been a member with this credit union for over 20 years. They have been great credit union. Only draw back is only one location in the valley. They need to expand like other credit unions. I have now moved on to Desert Schools Federal Credit Union. Branches everwhere in the valley with great service and open on Saturday's.

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  Hecctic
  4

  Always in and out fast and great customer service

  Response from the owner

  Hello, thank you for sharing your experience! We hope you have a great day.