Copper State Credit Union W Bell Rd, Surprise

Copper State Credit Union Reviews

• C

  Casey King
  5

  Stopped into the Surprise branch to look into refinancing my vehicle. I ended up sitting down and looking through what options I had available to me that would give me the best outcome. They were extremely helpful and easy to work with. Highly recommend checking in with Copper State for any of your banking needs. Thank you for working with me and getting me on the right track.

  Response from the owner

  Hi Casey, thank you for taking the time to share your experience at our Surprise branch! We’re so happy to hear that you were able to check out different options that would give you the best way to refinance your vehicle. We greatly appreciate your membership!

• J

  Jason Walter
  5

  Had to close out an account due to a death. While it was tricky, and took some time, both the "corporate" assistance, and in-branch employees took great care of us. If this had been at a "big bank" we'd still be working on it. Thank you Jeremy and all the others that helped during a tough time.

  Response from the owner

  Hi Jason, we are so sorry for your loss. Thank you for taking the time to share your experience, we are glad we were able to assist during this tough time. Please let us know if there is anything else we can do to help!

• B

  Brian Fisher
  5

  I needed papers notarized and jermey Damian was a great help… pleasant to talk to and very patient while waiting for me to get them in order.. was asking how my day was and made me feel like family not just a customer.. thanks again…

  Response from the owner

  Hi Brian, thank you for your review! We are so happy to hear you received excellent member service at our Surprise branch. We appreciate your membership!

• M

  Mike Bosh
  5

  I go to the Surprise branch to use the shared branching because the entire staff has always been helpful and pleasant to work with. They are so patient and it’s nice to be greeted as I walk though the door.

  Response from the owner

  Hi Mike, we are so happy we are able to assist with your financial needs. Thank you for your review and have a great day.

• V

  Victoria Damian
  5

  Everyone at the surprise location was very helpful and very nice. They treated me with a lot of respect. Definitely a great place to bank.

  Response from the owner

  Hi Victoria, we are so happy to hear you received great member service at our Surprise branch. We appreciate your review and hope you have a great day!

• N

  Noelle Jones
  5

  I am writing this review because I had THEE best experience with an amazing woman named Judy Richey. In the past 3 months I've purchased 2 BMW's. Once in July for myself and went through capital one finance. Last week I purchased another one for my wife and did indirect financing with Copper State. Wednesday I was on the phone for an hour with Capital One as they were charging me fees that weren't even valid I was so frustrated. The next day Judy called to introduce herself as my point of contact and offered to take a look at taking over my Capital One loan as well. It was an easy process, she was SO great to work with and I got in at a much lower rate! Judy really gave my wife and I an amazing experience and I can't wait till it's time to buy a home. I WILL be using Copper State. I hope Judy doesn't just do auto because she's my go to from now on!

  Response from the owner

  Noelle, thank you for taking the time to share your feedback! It’s great to hear that you made the switch and have both of your vehicles with Copper State CU. We are thrilled to have you as a member and look forward to continuing to be your trusted financial partner. Have a wonderful day!

• R

  Rebecca R
  5

  I have been a member of this bank since 2003, at the Surprise location and have always been extremely satisfied with the customer service that I receive. The employees always go above and beyond to make me feel appreciated. I would like to leave a great review for Angelique L, she made my visit exceptional with her great customer service, she listened, helped me with my request, and added a very nice personal touch to the conversation that showed she actually cared. I left with the same happy smile that I always have after visiting this bank location. Thank you all for being so awesome :-)

  Response from the owner

  Hi Rebecca! Thank you for your long membership! We appreciate you. Thank you for taking the time to leave us this great feedback. Have a wonderful day!

• L

  Lauren Hovey
  2

  I love this credit union. I have been a member for 6 years and had nothing but good experiences. I feel like I get the best rates and the best service. However, I went today and while waiting in line to speak to a clerk a man in a wheelchair attempted to open the front door. There is not a button to open the door, and it is very heavy and difficult to move. It's a very large and fashionable door but it becomes unwieldy if you are pushing a stroller or in a wheelchair. I held the door open for an elderly gentleman in an electronic wheelchair and I am sure that he would not have been able to open it without me assisting. The door swings out, it's on a hill so it kind of resists moving at all, and it weighs at least 15 to 20 lb. It's no problem at all for 36-year-old reasonably healthy woman like myself, but to anyone who has mobility issues it's an insurmountable mountain. When it was my turn with the clerk I asked her to report to the manager that the door needs either a button or some kind of adjustment to assist those with mobility issues. She said that she would put in the request but isn't sure that management would really hear her. Management/ownership, I am calling you out. This is an issue that needs to be solved, especially for a bank that exists around several large retirement centers. I'm sure that you didn't intentionally do this but it needs to be addressed. Do the right thing and think of a way for this door to work for everyone. Edit: I see that they have left a response that says they tried to contact me. I accidentally left this review on the Goodyear location's page and their manager promptly contacted me. I have not had anyone from this branch or Corporate reach out.

  Response from the owner

  HI Lauren! Thank you very much for your membership and this very helpful feedback. We have had a couple managers try to reach out to discuss this and we have scheduled someone to come take a look at the door. We appreciate you bringing this to our attention and assisting the other member when you were in the branch!

• Y

  YeahBuddyTraveler
  5

  I have been with Copper State Credit Union since its was Deer Valley CU for over 5 years now and they have always provided great and courteous service with all my banking needs. I especially like that there are no fee's on any accounts regardless of any balance, no sur charges and no monthly maintenance fees. I am glad that they have maintained the staff at the Surprise location, so I know what to expect every visit! Thanks staff!

  Response from the owner

  Hey there! Thank you for your membership! We appreciate you taking the time to provide us with feedback! Have a great day.

• D

  Derek Jen
  5

  Loved every part of banking and benefits with copper State Credit Union been with them since they were Deer Valley Credit Union and they have only improved more and more. The tellers and staff of this branch or really nice and funny people who love what they do!!! 10/10 would recommend

  Response from the owner

  Hello Derek Jen! Thank you so much for your membership. We appreciate your support and your feedback! Have a great day!