Connex Credit Union W Main St, Branford

Connex Credit Union Reviews

• J

  Joely
  1

  Awful service. Constantly trying to cross-sell products and services.. Will actually pull a credit report when opening a deposit account (yes, a deposit account). The office is so tiny that information provided is shared by everyone. The remote teller is just strange.

  Response from the owner

  Hi Joely, we're sorry that you had this experience with us. We appreciate you sharing your feedback with us.

• A

  Aileen Rodriguez
  2

  My issue with the credit union is the hours of operation. I don't understand why they close so early.

  Response from the owner

  Hi Aileen, thank you for your feedback. Besides our extended hours on Thursdays and Fridays, our Branford branch has ITMs (Live Tellers) Monday - Friday: 7:00AM - 7:00PM and Saturday: 8:00AM - 1:00PM that can assist our members.

• N

  Nathan Glazewski
  2

  Went in to apply to refinance my current car loan. The gentleman (branch manger) that I met seemed very nice and professional. However, they quoted me rates and terms that did NOT my car did not qualify for. So, they said that I could lower my payment, extend the term of my current loan. The next day I get a call saying that my car does not qualify for the terms that they quoted me and that the rate went up and the term shortened. It is now that I start to get upset, because my 819 credit score has not dropped... If I had known that the rate would be higher and the term shorter (payment jumping $9 a month) I never would have applied for refinance. Very unhappy with the service. I am going to go in and close my account that they made me sign up for in order to refinance my vehicle. Not a happy camper over here. Please reply if you would like, and let me know what can be done. Thank you.

• Z

  Zoey A
  1

  AWFUL, STAY AWAY! Went to Connex Branford branch for an auto loan. Gave them the year make and mileage as they requested along with the purchase agreement. They needed a credit app filled out so that was completed. Interest rate was much lower than the dealership so that was good. THEN after all of this, they come back and say the mileage exceeds the mileage limit the provide auto loans for!! So credit score went down for the credit check they ran when we were never even eligible due to the mileage! They also stated that a checking account had to be opened in order to get an auto loan.. wondering if that’s true or just a dishonest way to get commission on a new checking account! I called the call center in North Haven and a very nice woman helped me and advised I call credit bureau to dispute the credit inquiry. So I will. But don’t walk away... RUN AWAY from at least the Branford branch!

• J

  John D
  1

  The witch that works at the Branford office is mean spirited. Unbank with us means less customer service.

  Response from the owner

  Hi Jaime, we appreciate you taking the time to provide us with your feedback. While we do strive to give all of our members a great experience we are sorry to hear that you had an unpleasant experience.

• J

  Jesi
  1

  What a horrible experience here! They have no live Tellers, and the electronic Teller that I spoke with was very rude and condescending. I would never recommend this bank to anyone, period. I was from out of town, so I didn't know. I should have read the comments beforehand. It's like pulling teeth to move or receive money here. Invest elsewhere!

  Response from the owner

  Hi Jesi, we're sorry that you had this experience with us. Thank you sharing your feedback.

• A

  Amanda Maskell
  1

  What an awful experience!!!! The girl was so rude! She didn't even ask a question about my transaction before dismissing me to the automated teller (which she just didn't know how to do her job...) then when being helped by someone else the rude girl had the audacity to interrupt us with commentary that had nothing to do with our transaction. Honestly not sure how someone like that holds a job...or how a company would keep an employee like that. Hannah was nice...the girl in the office next to her (who removed her cards from her desk so that I could not find out her name) is absolutely horrid!!!! I would avoid going here if at all possible...

• M

  M S Ewing
  4

  Friendly staff, excellent service. The only negative is that cash transactions (deposits and withdrawals) are only done in the office via video with a remote site. That works smoothly, but it is not the same as a local teller.

• A

  Ariel Melendez
  5

  This was a different experience. The branch doesn't employ tellers so you speak to a live teller through the ATM and they take care of your transaction that way. I'd never done it before but it was kinda cool.