Communitywide Federal Credit Union W Jefferson St, Plymouth

Communitywide Federal Credit Union Reviews

• B

  Bruce Manring
  1

  I was the seller of a car that brought the title in for buyer. This place is the coldest customer service I have experienced. Spoke to the bank manager in Plymouth about treatment and service, should of spoke to the wall. I wouldn't open an account for my dog there. Spoke to Andrew of the SBend office and was very helpful and clearly concerned about my visit in Plymouth, Thank you for taking the time to listen to me and speak to me Andrew

  Response from the owner

  Good Afternoon, we are very sorry to hear about the poor service that you have received at one of our offices. We show that you have spoken to Andrew regarding this situation. If you have any other concerns or need any further assistance feel free to let him know and he would be happy to assist you.

• C

  Chris Daven
  5

  Every time I am at a branch I am greeted and treated like they care. I've had 6 car loans with ComWide and have never had an issue. I like that I can use any credit union too if I am out of town since they are a Co-op.

  Response from the owner

  Hi Chris, thank you for your review. We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

• S

  Samuel Powers
  1

  Getting an auto loan through this company is incredibly frustrating. They are quick to offer one, but their online interface was designed in the 90s. Been trying to log in and get my two factor code for a while now, but their system doesn't work. When you go to make a payment on your loan, their feature to accept debit card payments literally doesn't work and hasn't for a year despite their support saying it would be available soon. Their left hand doesn't know what the right hand is doing. If you're considering an auto loan, this is the worst place you can get one. I would be embarrassed if I worked for them.

• C

  Chris Weinkauf
  5

  Have been with CommunityWide for 27 years. Moved away 3 years ago and still use them for all our banking needs. Their online banking makes it easy. The tellers are always very friendly and helpful!

  Response from the owner

  Hi Chris Weinkauf, we are very happy to have provided you with such a positive experience! We hope to see you soon!

• K

  Kelly Haywood
  5

  People keep saying how rude the tellers are ! The one in Plymouth? I bank in Warsaw and are great there. I'm getting ready to switch to Plymouth branch because of work. I sure won't put up with rude tellers though. I will show these comments when I go there !

  Response from the owner

  We will do our best to continue the great service at every CW office you use. Thanks for the good review!!

• R

  River Wilding
  2

  Called ahead of time to make sure I had the proper documents needed to open an account here and was told I didn't need to bring any proof of id. When I got here, they told me that I needed proof of id in addition to driver's license. Huge waste of my time. Really unimpressed with the customer service here.

• A

  Autumn Ardent
  1

  Took money out of our account that shouldn't have been taken out. Took our account in the negative and now i don't have money to fill up my gas tank to go to doctors appointments with my parent with stage three cancer. Told me there was "nothing they could do".

  Response from the owner

  Hi Autumn, we regret to hear that your experience with us was not a more positive one. My name is Tim and I am the Member Service Manager at Communitywide FCU. If possible I would like to get some more information from you if an effort to fix what went wrong and to see if there is anything else we can do. Member service is our top priority and I do apologize that your experience was unsatisfactory. I can be reached at 574-299-2800 ext. 1212 or at [email protected].

• K

  Kim haining
  1

  Very inconvenient hours. There's never anyone manning the drive through so you have to wait forever. Inconvenience. I have to deal with them because my landlord has an account here. I would never bank with them just because of the store hours.

• J

  Johnny G
  5

  Best bank I ever banked with. I currently so not have an account with them because I needed a place in the same town i work in.

• M

  M. Chris Daven
  5

  Amber and her crew treat my family great every time we stop into the branch. Truly appreciate being a member!

  Response from the owner

  Hi Chris, we are very happy to have provided you with such a positive experience! Thank you so much for your feedback! We hope you have a great day!