CommunityAmerica Credit Union Rte, Independence

CommunityAmerica Credit Union Reviews

• L

  Logan Davis
  5

  I would like to thank Kayla for her assistance in a special circumstance at the drive through teller. We needed a service that would normally be taken care of inside the building. Unfortunately we aren't able to enter into most buildings due to seizures. Thanks for the customer care Kayla!

  Response from the owner

  We are so glad to see this 5 star review and hear that Kayla was able to get you taken care of. We will be sure to pass this along to her team for awareness. Thank you!

• T

  Thomas Hackley
  5

  It's a bank, very cleanly kept, very friendly staff, coffee and cookies served in the lobby.

• E

  Eric Wilson
  2

  They staff at this CU has went downhill the las couple years. Poor knowledge and little help.

• E

  Ellen Jones
  5

  Fast, reliable, friendly service. Best bank we have ever used

  Response from the owner

  Thank you so much for the 5 stars and kind words, Ellen. We are lucky to have you as a part of the CommunityAmerica family!

• A

  Amy Mills
  5

  I love Community America CU! They have the nicest people working there and are always eager to help me with anything I need.

  Response from the owner

  Hi Amy! Thank you so much for the 5 star review and kind words. We are lucky to have you as a member!

• R

  Ross Wiley
  5

  I walk everywhere and my bank on 291 HW is just 3 miles away and I’m always met with a smile and a hello by a welcoming teller inside. Excellent Customer Service From each and every professional, pleasant, efficient employee. And no I don’t work for or have any family that work for Community America but, when I walk in I do see many friendly faces. 👍

  Response from the owner

  Woohoo! Thanks for the love, Ross! We’re lucky to have you as a CommunityAmerican! We’ll be sure to share your comments with the Hidden Valley team! -Carynn

• O

  Ox Wheeler
  1

  Got my first loan ever and was super excited. Got the so called insurance in case I lose my job. Lmaoo that's a joke! Scammers!!! Beware folks.

  Response from the owner

  Hi Ox. We sincerely apologize for any frustration and would love to have a team member reach out to discuss further. Please give us a call at 913.905.7000, or send us a private message on social media with your best contact information, and a team member would be more than happy to learn more on your experience. Thank you very much!

• R

  R S
  2

  On their website they state that it is best to make appointment for lobby services. The web page does not list a phone number as a way to contact this branch. Community seems to use a central number to cover all Branches and thus unable to speak to the branch you plan to visit.

  Response from the owner

  We apologize for the frustration, Ris! Our Contact Center is able to help answer most questions quickly so that you don't have to wait for someone who is physically helping another member in the branch. Please feel free to give branch manager Brandyce a call at 816-410-4785 if you have any more questions. Thank you! -Cara

• C

  Callherreed
  2

  I can’t to this bank because i Work in a sale retail store and seen a lot of people using this bank. And i was opening a small business and needed a account. With positive reviews and it being local. I did just that. Now i remember my visit well. I had already opened my Personal account and my daughter was with me so it was very quick doing the business account. I was handed one sheet of paper when i left with my account number and routing number. That was it. Now fast forward to today. I need checks for my small business. Now banks I’ve had in the past will either Send a check book out or print you blank checks there. I go to the branch to get checks and was told they could not do that. Then i was told about another form of check which later rudely Zane in the branch explain they are cashiers checks. But they was four dollars a piece. The lady in the window then explained that she could order me a check book. I Said okay. Handed her my stuff. She said it would take so many days. Whatever. Then at the end of it she tells me it would be 19.99 for the check book. Which threw me because i wasn’t told when i opened the bank I’d be charged to receive a check book. That’s something you say. So i explained how i was upset about it. She then said she’d wave the fee for the check. I explained i needed two of them. And she said okay and i gave her the paper to the place i need them sent. I came in side waited in line. Then Zane came up to me and said she had not printed them out and he would help me. The whole time he had that attitude like “ i have to be nice, but I’m being rude” type face and talk. He asked me what i needed i said checks. He said “ cashier checks” i didn’t know what those was i said that. And in a snarky way goes “ yeah, cashier checks” then explained they won’t be waving the fees even thou the women in the window said They would and i told her i needed two Of them. He had the absolute most rude attitude. I told him i wasn’t explained about the fees he said i would have gotten a paper of fees when i started. Well i didn’t. And I’m sure if They have cameras they could see that, point of my complaint is I’ll never go back. You should explain to someone when they OPEN a account everything that could be charged. As well as Zane is SO rude. This was a ill experience for me. And you don’t take a issue from one rep. And act all high and mighty and change not only what they said would happen. But try and say i received something i did not.

  Response from the owner

  Hi Toni - We're so sorry that you had such a frustrating experience. Providing excellent member service is extremely important to us. A member of our management team will be reaching out to chat with you about this further. Thanks! ~ Tara

• J

  Joan Adams
  4

  Lines are usually long in the late afternoon with only a couple of tellers assisting people inside. Parking is a nightmare as its a very tiny lot. However most everyone I deal with is nice and very helpful. Since COVID-19 the place is a MADHOUSE anywhere near lunch or evening with lines out into the street because only drive thru remains open. Customers are Rude and block all the lanes waiting to get to the 1st drive thru window.

  Response from the owner

  Hi Joan! We apologize for any inconvenience. We anticipate our lines being shorter as we continue phasing open our branch lobbies. All branch lobbies will be open by Monday, June 15. In the meantime, thank you for your patience! -Cara