CommunityAmerica Credit Union Blue Ridge Blvd, Grandview

CommunityAmerica Credit Union Reviews

• L

  Lisa Schroeder
  5

  I have a few different accounts with CACU. When doing my home equity loan it was so easy and Chris Fox was great. Everything was quick and easy. I was in and out in 10 minutes. Love that they opened this location close to my work, I can make it on time before closing hours.

• J

  Jolynn Kelley
  5

  Today was my first time inside this bank. Awesome vibe with the comfy sofas and teller island, I guess you’d call it. Zachiyus (I’m sure I butchered his name spelling) was well dressed, respectful and a joy! His smile and our quick chat made me feel special…not like just another checking account number. Thank you, Zachiyus!

  Response from the owner

  Hi Jolynn. At CommunityAmerica, member experience is our top priority and we are so glad to hear Zakeyus was able to provide you with a wonderful experience at your first branch visit. We will be sure to pass your kind words along to his team for awareness. Thanks for stopping by!

• D

  Donna Alexander
  2

  The new bank on blue ridge has not been opened a year and it’s already proving that nothing has changed from the service on Longview road. Went there Monday machine was out of cash, a no cone out there or red light on machine, got a teller and she couldn’t dispense cash either . Went today and 2 out of 3 machines were not working properly. There was a long line for one atm. Is it too much yo ask for service I this neighborhood? I only go there because any other community America bank that I visit does not have these problems. This is not the first time but I’m fed up with having to drive out of my neighborhood for better service.

  Response from the owner

  Hi Donna. We sincerely apologize for any frustration or inconvenience. Member experience is extremely important to us, so we are saddened to see this review. We greatly appreciate your feedback and will be sure to share this with the correct teams for awareness. Our Blue Ridge Branch Manager, TuJuania, would love to chat to learn more about your experience. Please feel free to give her a call at 816.412.4010. Thank you!

• K

  Kaye Thompson
  5

  I love Community America. I will soon move most of my accounts there. Good friendly service so far.

  Response from the owner

  Thank you so much for the 5 star review and kind words, Kaye. We are so glad to hear you're enjoying your time as a member so far! Please don't hesitate to reach out if you ever need anything.

• r

  r bolling
  1

  I applied for a checking account online and exchanged all my personal information along with my other checking account information. 3.5 hours later I still have not received a response after they hard hit my credit file! Don't open a checking account with this financial institution its a joke! I am pulling my application and taking my $ elsewhere.

  Response from the owner

  Good Afternoon. We are saddened to see this 1-star review and sincerely apologize that you never received follow-up information after applying. Please give us a call at 913.905.7000, or DM us on social media with your best contact information, and a team member would be more than happy to learn more about the situation so we can find out why no one got back with you! Thank you.

• P

  Pamela Lucas
  5

  My mom and I went to the CACU in Grandview MO. And Devyn Oatis, one of the associates, was extremely helpful, courteous and kind. My mom got her problem solved and so did I. I highly recommend Devyn to anyone who visits or banks at the CACU in Grandview MO. Happy Banking!!

  Response from the owner

  Hi Pamela! Thank you so much for the 5 star review and kind words. We love hearing member feedback and are so glad to hear Devyn was able to get you all taken care of. We will be sure to pass this along to Devyn and his branch team for awareness. Thank you for being part of the CommunityAmerica family!

• K

  Kaitlyn Chavez
  1

  If I could give zero stars... Seriously the worst banking institution I have ever worked with. Continued to charge us for an auto loan that we no longer had for MONTHS. Kept calling to resolve the issue, ended up finally having to close the account all together - still charged us. Finally were told that WE had to go in and change some setting in our online profile, apparently NO ONE at Community America could change it for us. Website was always experiencing technical difficulties, so when we finally were able to get in and change the setting, we still couldn't get the money they charged us without having to try and speak with a rep all over again. Don't waste your time here.

  Response from the owner

  Hi Kaitlyn! We apologize for the frustration as we take member service very seriously and don’t want anyone to have an experience like this. One of our teammates will be giving you a call to learn more about what's going on. Thank you! -Cara

• Z

  Zach Underwood
  1

  I have gone here a couple of times to get cashier's checks for my mortgage lender and both times the banker made mistakes. The first time he filled out the check wrong and the second time he took the money from the wrong account. I tried to get a printout of my account with the transaction he had just done and he couldn't figure out how to do that either, so I had to call the main number after I got home. Compared to the other branches I have been to (South Plaza and Crossroads), this location is understaffed and the staff they do have aren't trained very well. And to top it off the only ATM they have was broken last time I came through, so a simple cash withdrawal required me to wait for 20 minutes in the drive-thru.

  Response from the owner

  Hi Zach! We are so sorry for all of the frustration. That's certainly not the experience we want you to have. We shared your review with one of our managers, TuJuania, who will be reaching out shortly. Thanks! -Cara at CommunityAmerica

• M

  Maria Lopez
  1

  THIS REVIEW IS FOR LIVE CHAT NOT THE BRANCH LOCATION. Kaitlin that I assume works on the live chat side of things is horrible. Didn’t do anything to help me just kept telling me go to a branch location when every other time I was on live chat.OVERDRAFT PROTECTION is a joke with this bank stuff still comes out and they charge your a 28$ fee everytime HAHAHAHA.

  Response from the owner

  Hi Maria. We sincerely apologize for any inconvenience or frustration when using our Live Chat feature! We have passed your review along for awareness and greatly appreciate your feedback. If you would like to discuss the live chat situation, or ask questions about/change your overdraft preferences, please give E-Branch manager, Amanda, a call at 913.905.8452! Thank you!

• d

  donnieater dame
  5

  I love this Bank and would refer it to my friends and family. The people that have taken care of me and the drive thru people are just as nice as the people on the inside and i have no problem with anyone who works there or the people I have talked to on the phone's been very nice also 😊. I need anything else from all i have to do is ask them and they will do whatever they can do to help me. Be i am very happy to be a member of this Bank . Thank You Donald J Dame

  Response from the owner

  Thank you for the kind words! We really appreciate each and every one of those 5 stars and are thankful you are a CommunityAmerican! -Cara