CommunityAmerica Credit Union W Santa Fe St, Olathe

CommunityAmerica Credit Union Reviews

• G

  G Garcia
  3

  I really like CACU, I have a few loans with them and the loan specialists (from the main branch) have treated me well. I came to this location when I was looking for my first loan. The workers seemed to be bothered when they were interrupted from being on the computer. I asked what I needed for a loan and was quickly dismissed. I then applied for a loan online instead. I was approved, and I was happy. I then went in a few months later to make a payment on my loan and the same thing happened. The people that were there, were once again bothered because doing nothing was more important.

  Response from the owner

  Thank you for giving us a rating! We'd love to learn more about your experience. Please give branch manager, Ashley a call at 913-202-1526 to further discuss what is going on. Thank you! -Cara

• W

  Whitney Frizell
  5

  I love this Credit Union. I love the 5% cash back back at the end of each statement period. I love the low rate they gave me on my new Mazda compared to the dealer. Mitch Hoyt is amazing. They know my name, my kids, my life and they appreciate my business. They always find time for my needs. I am glad I made the switch.

  Response from the owner

  Thank you so much for leaving us such a detailed and glowing review! So glad you have truly seen a benefit from our products and services. We'll be sure to share your wonderful comments with Mitch and the West Olathe team. Thanks for being a CommunityAmerican! ~ Tara

• L

  Lee Orrison
  4

  Helpful, and with a cookie. This location generally has staff are helpful. They do have some modern technology that takes a bit to get used to, but after a try or two, it's not bad. There is a nice area for kids to be entertained if you need to talk with someone for a longer time. Overall this is a nice branch. Overall, we've really like our participation with CA overall.

  Response from the owner

  Thank you for taking the time to write such a detailed review, Lee! We're so glad that you're loving this location and all it has to offer. Thanks for being part of our CommunityAmerica family! ~ Tara at CommunityAmerica

• L

  Lindsay Goodman
  5

  At first with this credit union when I had no credit established as a teenager, they gave me the opportunity to buy a used car with their first time car buying loan when nobody else would without a co signer. Being established with this bank for many years later they are quick to tell me all the options I have as a member that will help me save money or earn more! They are always friendly, they listen, and are quick to help. I have never had a problem with either branches in Olathe. I can't say the same for other banks I have tried using in the past. Than you for being so member friendly!!

  Response from the owner

  Thank you for sharing your story! Member service is our top priority. We are proud that you picked us for that first auto loan and that you continue to chose us for all your life stages. Thank you, Lindsay, for being a CommunityAmerican! ~ Tara :)

• L

  Lee Capes
  2

  Help me understand the purpose of going to these electronic teller machines. As a non member of your institution I had to go inside and be helped by a human teller and an electronic teller. Not to mention there are 3 of those machines and the human waited in line behind another human teller to complete my transaction. I understand I am not YOUR customer. But I feel it cost your comany more than the $3 charge to complete this transaction.

  Response from the owner

  Thank you for reaching out, Lee. The smart ATMs feature live tellers to help streamline daily transactions (deposits, withdrawals) for members who just want to be able to get in and out quickly. We would love to chat with you to hear more about your experience as a non-member. Please give our Market Director, Jason, a call at 913.905.8225 or send an email to [email protected]. Thanks! ~ Tara

• S

  Steven Trejo
  5

  Professional, fees are laid out before you sign up for anything not just taken! Bad coffee but that’s ok I got Starbucks next door😁

  Response from the owner

  Thank you so much for the 5 star review, Steven. We greatly appreciate you reaching out! Thank you for the tip on the coffee - we will pass that along. Have a great week!

• J

  January Batcheler
  2

  I am not a fan of the video tellers. Whenever I go in I have to get assistance from someone in person to use it, which I'm guessing defeats the purpose. In the drive through it's been fine, but please put a real teller in the lobby.

  Response from the owner

  Hi January! Thanks for sharing your experience. This new technology features live tellers to help streamline daily transactions (deposits, withdrawals) for members who just want to be able to get in and out. But, as you pointed out, we will always have teammates there to assist you to whatever level you’re comfortable with. Many members are excited to be able to do transactions completely independently while others like us to be there every step of the way. We would love to chat more about what you experienced. Please give our Market Director, Jason, a call at 913.905.8225 or send an email to [email protected]. Thanks! ~ Tara

• A

  Allison Hougland
  5

  I want, actually NEED, to thank Juan Pablo and Bob at the Olathe 7hwy and Santa Fe branch for their above and beyond service yesterday morning. We scheduled a closing that was supposed to have been performed by a mobile notary in their branch. At the last minute, the mobile notary called in sick. Rather than having to reschedule the closing, Juan Pablo spoke with the title company and performed the closing, page by page, himself. Bob was also an integral part of the closing, answering questions about some of the documents that came up. Our closing happened on schedule ONLY due to the ROCKSTAR service we received. Thank you for exemplifying what a truly service oriented company is capable of!!

  Response from the owner

  Hi Allison! We're so glad that Juan Pablo and Bob were able to make things happen! We've asked them to please start wearing capes. ;) Thank you for sharing your above and beyond experience! ~ Tara

• M

  Mark Breaux
  5

  Great location! Really cool technology! Can give you a debit card same day. Very helpful customer reps!

  Response from the owner

  Hey Mark, thanks for the thoughtful review! The ability to receive an instant issue debit card is one of our favorite features, too. Hope to see you again in the branch very soon, sir!

• A

  Aaron Rhoades
  5

  Wonderful staff and great members owned credit union, my money goes here so you know it's AAARON approved!!!

  Response from the owner

  Hi Aaron! Thank you for taking the time to share your feedback. We're excited to share your kudos with our West Olathe team. And thanks for being a part of our CommunityAmerica family! -Cara