Community Credit Union Florida-Melbourne E Nasa Blvd, Melbourne

Community Credit Union Florida-Melbourne Reviews

• T

  Trudy Musgrove
  5

  Every since I joined this bank a few months ago, they have been awesome!! Very friendly and courteous. They compliment you, offer you things within their branch you are not aware of. I love going to this branch. Keep up the good work!

  Response from the owner

  We really appreciate the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for taking the time to let us know about your experience with Community Credit Union. Come back and see us soon.

• S

  Sue Kraus
  1

  Disappointed that a 3rd party check not handle by my credit union, will look elsewhere to start banking somewhere that handles all sorts of situations

  Response from the owner

  We certainly value our members and want you to have a 5 Star experience; your candid feedback is appreciated and will certainly help us to continue working toward achieving that goal. Thank you for taking the time to let us know of your concern. We will pass this along to our team for review.

• S

  Stacey Kossiver
  5

  I absolutely loveeeeeee all the employees. They go out of their way to help the customers. Ty guys

  Response from the owner

  Thank you for letting us know about your experience with our Melbourne staff. Your comments have been shared, and we look forward to seeing you again soon!

• J

  Janie Hamilton
  1

  I initially opened my business account with community credit Union in 2012. What started out as a wonderful relationship and all of my business needs has turned into a complete nightmare. This bank has treated me as if I'm not a member of their community! You can never speak to a manager directly when you called. All of their calls or processed through a call center which leave messages for callbacks. But you never get a callback. I've had to move my business to mobile services that are no longer located within the county. I've been locked out of my account since January no online access and when I call into the 800 number it doesn't even recognize any of my information. If an overdraft occurs in our taken care of immediately then how does a person become completely locked out of your account in definitely? This is the most absurd thing I've ever heard and when you ask questions the customer care person can't answer them for you and must re-directed the question to another person who will have to follow up with you on an answer?As of as of today I plan to close this account and never deal with this bank again. Please do your research read your reviews and talk to other people this is not a bank that will treat you right long-term. They'll say what they need to say I plan to close this account and never deal with this bank again. Please do your research read your reviews and talk to other people this is not a bank that will treat you right long-term!

  Response from the owner

  We apologize that you have not received the level of service we strive to provide. As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Our Member Service Manager will contact you.

• J

  Josh Billingsley
  2

  Customer service made it very difficult to place an appointment to pick up a new card.

  Response from the owner

  We apologize you did not receive the level of service we strive to provide. A manager is researching this and will reach out to you. Feedback like yours helps us learn where we have fallen short so we can make improvements.

• m

  m christine Baldini
  1

  very BAD service during covid19..can't get to talk to a HUMAN about fraud alert call..hum.:(

  Response from the owner

  Community Credit Union takes the security of member accounts seriously and has practices and technology in place to protect our members against fraud. We’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further and would greatly appreciate it if you would send an email to [email protected]. Please mention that you are following up on a review you left on Google and provide a phone number and the best time to contact you.

• L

  Lou Daugherty
  5

  Been with CCU since early 1970s. I could not ask for better banking servise.

  Response from the owner

  Hi Lou, we really appreciate the awesome rating! We work hard to meet expectations like yours, and we’re happy to see that we hit the mark for you. Thank you for taking the time to let us know about your experience with Community Credit Union. Come back and see us soon.

• D

  Danny Glands
  4

  No deposit slips/envelopes at the ATM, kinda annoying.