Community Bank N.A. - Corporate Headquarters Widewaters Pkwy, Syracuse

Community Bank N.A. - Corporate Headquarters Reviews

• R

  Ryan C
  2

  Tech support is great with resolving issues, but the online banking experience is less than ideal. With other banks, I find that navigating the website is intuitive, with easy to follow prompts. Every time I've logged in I have experienced severe website lag, time-outs, and errors, and setting up an external account with routine payments required me to have tech support hold my hand through the whole thing. Just feels needlessly complicated and not something I've experienced with other banks and credit unions.

  Response from the owner

  Hi Ryan, thanks for reaching out and sharing your feedback with us. Customer satisfaction is our top priority and we‘re sorry to hear about you online banking experience. We’ve passed your comments along to our senior management team for review. Please email us at [email protected] with your name, phone number and a good time to reach you at if you would like to discuss this further.

• B

  Brian Cohen
  1

  While I've been treated for terminal cancer over $10,000 was taken from my checking account at Community Bank NA. Though the fraud occurred through no action of my own, they blamed me, won’t pay more than half the money back, won’t apologize, and won’t even tell me how much was taken or how much they made right. Your money is not safe at this bank.

  Response from the owner

  Hello Brian, we are sorry to hear about your experience at our Syracuse, NY branch. Customer satisfaction is our top priority, and we’d like the opportunity to discuss this issue with you. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• M

  Michael B
  1

  Just an overall horrible company. They charge a daily fee (in ADDITION to the standard practice per transaction fee) for being in overdraft. Then when you ask them to cancel the debit card they refuse. The employees were also rude and unhelpful. Do not recommend. Find a good credit union or something—not only will the employees treat you better but you’ll earn higher interest on your balances. I’ve had relationships with probably half a dozen banks over the years and while they all charged per transactions fees not one of them charged a daily overdraft fee. With many banks now allowing you to pay off overdrafts within a day with NO penalty, and paying higher interest on your checking balance, there’s really no reason to bank here anymore. Bye bye.

  Response from the owner

  Hi Jake, we are sorry to hear about your experience at our Syracuse branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• J

  Jack
  1

  Showed up 40 minutes before closing and couldn't find a single worker. 2 unlocked doors let me wander around through offices and break rooms with 0 people in them. Was finally told by a secretary of a law firm that shares the building that this is corporate headquarters and they wouldn't deposit my checks or let me buy checks anyway. Classic bankers, clocked in from 9-5 and gone at least 40 minutes early. Makes me not want to trust this bank with my money when they're showing this level of incompetence.

• F

  Fred Whitehead
  1

  I went to make a deposit at the ATM.put in my pin and selected an envelope so I went and filled it out put my stuff in it and turned to deposit it so took 2 minutes and locked me out took my card for security.are you kidding me.security for a deposit .so now I've got to go fill out a form loose money because I have to leave work early to get my card back.so I guess it's my fault for using the ATM.and of course they won't fix it and it will happen again to someone else.

  Response from the owner

  Fred, Thank you for reaching out. We are happy to hear that our branch staff was able to help you retrieve your card. We apologize for any inconvenience this may have caused and look forward to helping you with your banking needs in the future.

• E

  Eric Winegard
  1

  STAY FAR AWAY. I Pride myself in the fact that living in Upstate New York that most people are good people. However, It alarms me to say how awful this company is from top to bottom. Do not do business with them.