Community Bank, N.A. U, Valatie

Community Bank, N.A. Reviews

• R

  Roy M
  1

  Where to start? This was a great bank when it was National Union Bank of Kinderhook, then they sold off to Community Bank. This is no longer the “small town bank” where you walk in to friendly faces you recognize, this is now a bank that’s gotten to big for its own good. They’ve canceled my automatic payments on my loans multiple times causing late fees and hassle and couldn’t tell me why the payments were cancelled. Fortunately they did waive all the fees, admitting it’s their issue. They then promised me the issue was fixed, only for it to reoccur a month later. When attempting to close an account they took over $13K from me and cashed my check to pay off the loan, only to call me two days later saying I never made the payment and they need the signed paperwork I already gave them. They have no idea who’s doing what within the bank, or where things go once you give it to the tellers. I tried to stay local, but issue after issue forced my hand and I now bank 30 minutes away. I’ve now closed all my accounts, remortgaged my house, and left this bank in the rear view. Go anywhere else but here.

  Response from the owner

  Hi Roy, thanks for reaching out and sharing your feedback with us. Customer service is our top priority and we‘re sorry to hear about your experience at our Valatie branch. We’ve passed your comments along to our senior management team for review. Please email us at [email protected] with your name, phone number and a good time to reach you at if you would like to discuss this further.